IT Support Specialist- Onsite in Troy, AL

Lockheed Martin•Troy, AL

18h•Onsite

About The Position

IT Support Specialist - Be a Hero in a High-Tech World! Do you have a passion for solving technical challenges and providing exceptional support to customers? Are you looking for an exciting opportunity to work with cutting-edge technology in a high-tech manufacturing and engineering environment? Look no further! We have an exciting opportunity for an IT Equipment Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support, troubleshooting, integration, upgrades, and maintenance for all networked and locally attached computing equipment. You will be the go-to person for repairing, replacing, and creatively solving hardware and software issues for all IT equipment supporting a core and isolated environment of specialized manufacturing and engineering equipment. What you will be doing: Opportunity to work with cutting-edge technology in a high-tech manufacturing and engineering environment Exposure to a wide range of IT equipment and systems Opportunities for professional growth and development through training and mentorship programs Competitive salary and benefits package Your Impact: As an IT Support Specialist, you will have a direct impact on the productivity and success of our manufacturing and engineering operations.

Requirements

Ability to obtain/maintain Secret clearance
Work full-time during core business hours and support after-hour projects, outages, or migrations as necessary
Outstanding work ethic
Customer focused and proactive
Capable of supporting multiple tasks and customers with competing deadlines concurrently
Basic experience working with desktop hardware and software installation/replacement/troubleshooting
Basic experience supporting configuration of computers
Basic experience troubleshooting network equipment
Experience using backup and imaging software
Ability to create documentation, processes and procedures to ensure risk reduction
Experience with computer patching and updates
Experience installing operating systems and imaging computers

Nice To Haves

Understanding of EIT processes, procedures, and policies
Experience installing, supporting and using various Windows Operating systems
Experience installing, supporting and using Office 365
Working knowledge of Service Central, CATS, JITA and other IT tools
Experience with data protection, backups and data recovery tools
Experience working in manufacturing clean room environments

Responsibilities

Providing technical support, troubleshooting, integration, upgrades, and maintenance for all networked and locally attached computing equipment
Unpacking and inventorying equipment shipped to site
Repairing, replacing, and creatively solving hardware and software issues for all IT equipment supporting a core and isolated environment of specialized manufacturing and engineering equipment
Working closely with IT management and programs to determine support requirements, priorities, and support needs
Collaborating with the Regional Manager to ensure security guidelines, computing standards, and best practices are being followed
Providing on-call support on a limited basis