IT SME Asset Specialist

Govcio LLC

5d•$85,000 - $117,000•Remote

About The Position

GovCIO is currently hiring a SME IT Asset Specialist (ServiceNow) to support our U.S. Coast Guard program. This position will be located within United States and will be a fully remote position. The SME IT Asset Specialist will be responsible for maintaining asset records, supporting discovery and reconciliation activities, and ensuring asset data integrity across procurement, deployment, and retirement activities. The position works closely with IT operations, service desk, and other cross functional teams to support day-to-day asset management operations. Key responsibilities include: Asset Lifecycle Support Maintain accurate hardware and software asset records throughout the asset lifecycle Support asset intake activities including receiving, assignment, and deployment updates Update asset status, ownership, and location changes in ServiceNow ServiceNow ITAM Operations Perform daily asset updates in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules Ensure asset records are complete, consistent, and aligned with defined data standards Assist with workflow execution related to asset requests, moves, and returns Discovery & Reconciliation Support Assist with asset discovery validation and reconciliation Identify and flag discrepancies such as missing, duplicate, or improperly assigned assets Support cleanup of inaccurate or incomplete asset records Inventory & Audit Support Support physical and virtual inventory efforts, including wall-to-wall or targeted inventories Assist with audit preparation by validating asset records and providing documentation Follow established ITAM controls, SOPs, and governance processes Reporting & Data Quality Run standard reports related to asset inventory, lifecycle status, and compliance Track and report on assigned asset management tasks and exceptions Support data quality initiatives to improve accuracy and completeness of asset records Collaboration & Customer Support Work with service desk and IT support teams to resolve asset-related issues Coordinate with logistics teams on asset receipt, shipping, and disposition activities Provide basic guidance to end users on asset assignment and return processes

Requirements

Active Secret clearance
10+ years of experience in IT Asset Management, IT Operations, or IT Service Management
Hands-on experience working in ServiceNow, preferably within ITAM modules
Understanding of IT asset lifecycle concepts and data management
Strong attention to detail and data accuracy
Ability to follow defined processes and documentation
Effective written and verbal communication skills
Bachelor's degree in computer science, information technology, or a related field with 10+ years (or commensurate experience).

Nice To Haves

Experience working with the United States Coast Guard and/or past DOD experience
Experience with ServiceNow Hardware Asset Management (HAM)
Exposure to asset discovery or inventory tools
Familiarity with ITIL concepts or ITSM processes
Experience supporting enterprise or regulated environments
ServiceNow or ITIL certification(s) a plus
Experience working directly with government leadership or senior military officials

Responsibilities

Maintain accurate hardware and software asset records throughout the asset lifecycle
Support asset intake activities including receiving, assignment, and deployment updates
Update asset status, ownership, and location changes in ServiceNow
Perform daily asset updates in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) modules
Ensure asset records are complete, consistent, and aligned with defined data standards
Assist with workflow execution related to asset requests, moves, and returns
Assist with asset discovery validation and reconciliation
Identify and flag discrepancies such as missing, duplicate, or improperly assigned assets
Support cleanup of inaccurate or incomplete asset records
Support physical and virtual inventory efforts, including wall-to-wall or targeted inventories
Assist with audit preparation by validating asset records and providing documentation
Follow established ITAM controls, SOPs, and governance processes
Run standard reports related to asset inventory, lifecycle status, and compliance
Track and report on assigned asset management tasks and exceptions
Support data quality initiatives to improve accuracy and completeness of asset records
Work with service desk and IT support teams to resolve asset-related issues
Coordinate with logistics teams on asset receipt, shipping, and disposition activities
Provide basic guidance to end users on asset assignment and return processes