IT Site Support

SAIC • Washington, DC

3h • Onsite

About The Position

SAIC is seeking an On-site IT Support Technician to support a large federal government agency. Employee will report on-site, at a secure government location during the day shift excluding weekends and holidays. May report onsite to different customer locations within Washington, DC as needed.
Description of Duties
Interface with customers at an on-site location taking scheduled appointments and walk-ins.
Assist customers with mobile device provisioning, activation, and enrollment.
Assist customers with updating the operating system on Apple and Android devices.
RSA soft and hard tokens (assigning, replacing, inventory management, etc).
Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

Requirements

• AA Degree in related discipline and 1 year of related experience; Or, High School and 2 years of related IT or customer service experience.
• Basic knowledge of ServiceNow or other ticketing systems.
• Basic knowledge of Microsoft Windows 10 workstations.
• Ability to work in a fast-paced environment.
• Ability to follow standard operating procedures and comply with data entry standards.
• Strong oral and written communication skills with experience working directly with end-users, including VIPs.
• US Citizenship.
• Active interim secret clearance. Must be able to obtain a secret clearance.

Nice To Haves

• Basic knowledge of mobile device platforms (iOS and Android).
• Basic knowledge of Active Directory.
• Basic knowledge of Microsoft Azure.
• Cellular order processing, credit evaluation experience, number porting, cellular switch experience, paging, voicemail, and prepaid database knowledge a plus.
• CompTIA A+, Network+, Security+.

Responsibilities

• Interface with customers at an on-site location taking scheduled appointments and walk-ins.
• Assist customers with mobile device provisioning, activation, and enrollment.
• Assist customers with updating the operating system on Apple and Android devices.
• RSA soft and hard tokens (assigning, replacing, inventory management, etc).
• Troubleshoot GO virtual and GO browser issues and assist with logging in via PIV, RSA and Citrix.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees