IT Services Analyst

Revance Therapeutics • Nashville, TN

20d • Onsite

About The Position

The IT Services Analyst is a key role within Revance's growing Information Technology organization, requiring a balance of technical and customer service skills. This position is responsible for providing timely support and problem resolution to internal customers on their information technology needs. An overall understanding of quality client service and the instinct to think critically and act strategically are essential for success within our organization. There is ample opportunity to learn and advance in our fast paced, dynamic, and growing work environment.

Requirements

• Bachelor's degree & 2 years of directly related experience
• Associate's degree & 4 years of directly related experience
• High school diploma / GED & 6 years of directly related experience

Nice To Haves

• Minimum 3 years of experience in IT support with significant PC experience in a client-server environment.
• Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong organizational skills and ability to multi-task in a growing business environment.
• Detail-oriented with a focus on quality and accuracy.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.
• Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Effectively prioritizing workload to maximize customer satisfaction and efficiency.
• Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.
• Self-starter, customer service-oriented, and excellent problem solver and troubleshooter.
• Excellent communication skills, with the ability to effectively interact with stakeholders at all levels of the organization.
• Strong organizational skills and ability to multi-task in a growing business environment.
• Detail-oriented with a focus on quality and accuracy.
• Ability to learn new software platforms quickly.
• Provide after-hours IT support, as needed.
• Perform other tasks, as directed by Sr IT Manager and project leaders.

Responsibilities

• Prioritize, manage, and resolve incoming support requests in an efficient and professional manner so that end users can accomplish business tasks.
• Set-up, install, maintain and upgrade computer hardware (including desktops, laptops, monitors, printers and other peripheral equipment) and software components, including analysis of user needs and inventory verification.
• Resolve issues relating to client/server, business Internet connectivity, network connectivity, remote access, VPN configuration, and VOIP-based phone systems.
• Effectively prioritizing workload to maximize customer satisfaction and efficiency.
• Assisting in the maintenance and up-keep of all computer workstations by keeping them in working order for all employees.
• Provide after-hours IT support, as needed.
• Perform other tasks, as directed by IT Manager and project leaders.

Benefits

• Competitive Compensation including generous base salary and annual performance bonus
• Generous PTO, holidays, and parental leave
• Generous healthcare benefits, Employer HSA match, 401k match, wellness discounts, tuition reimbursement and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees