IT Service Support Tech 2
About The Position
Responsible for identifying, remediating and communicating issues and needs pertaining to the Service Delivery environment at the medical center. The Service Delivery Team within BTS is committed to assisting The Ohio State University Wexner Medical Center (OSUWMC) and its patients. Position Summary Assists in the support and maintenance of the desktop, telephony, video and other related peripheral equipment at OSUWMC. Technical duties typically include the installation, monitoring and service of hardware, software and peripherals at the whole unit or individual component level at OSUWMC. These duties may include 911 database updates for end user devices. Provides technical expertise or guidance for, fault diagnosis, identification, isolation and resolution for most issues and deployments in these areas. Acts as a team member for complex projects, assignments and issues associated with the Service Delivery area
Requirements
- High School diploma
- 2 years of desktop support experience
Benefits
- An array of retirement plan options, each with a generous employer contribution.
- Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
- Paid vacation and sick leave, including short and long-term disability and paid parental leave.
- Get the most out of the Public Service Loan Forgiveness program.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
