IT Support Technician 2
About The Position
The IT Support Technician will respond to support tickets, emails and level I troubleshooting support to our growing practice. Must have basic hardware, software and network troubleshooting skills. Must be able to identify customer needs and provide the step and/or direction necessary to resolve said problems in a changing Information Technology environment. Must follow company and/or customer procedures as needed or where provided and maintain best security or business practice. Applicants must be highly organized and possess the ability to effectively and professionally communicate with others.
Requirements
- Comfortable providing our employees with white glove customer service
- Experience troubleshooting in windows and network
- Proficient in Microsoft Office
- Strong problem solver and love working a problem through to solution
- Associate's degree in related field or two or more years of relevant experience
- Networking experience (Cisco, sonicwall preferred)
Nice To Haves
- A+ Certification
- Network+ Certification
Responsibilities
- Hardware, Software, and Networking Support
- Provide user support for desktop and Lan/Wan- based applications
- Participate in Active Directory administration and GPO creation and modification
- Windows Server 2008/2012/2016
- Participate in Office 365/ Exchange administration
- Software installation/SCCM
- Proficient with troubleshooting
- Follow up on open calls/service tickets daily
- Provide excellent customer service
- Accurately code and update call information in ticket system(s)
- Work with ISP’s to troubleshoot connectivity issues
- Printer/ Scanner configuration
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
251-500 employees
