IT Service Engineer

Systems Solutions•Paducah, KY

26d

About The Position

At Systems Solutions, a New Charter Company, we are seeking an IT Service Engineer in Not Specified (in other companies this person could hold the title of IT Support Engineer, Technical Support Engineer, IT Systems Engineer) to deliver Level 1 and Level 2 remote and onsite IT support to end users. In this role, you will support end users and client environments by troubleshooting Microsoft platforms, managing tickets in a ticketing system, and collaborating with internal teams to resolve technical issues across hardware, software, and networking systems. To be successful in this role, you will diagnose and resolve technical issues across Windows environments, networking systems, and business applications while maintaining accurate documentation and ensuring high levels of client satisfaction through clear and responsive communication. Systems Solutions has maintained long-term relationships with clients to help create better efficiencies and higher productivity. We create unique solutions that suit our clients’ requirements and budget. Part of the Systems Solutions’ advantage is our storied and prolific vendor relationships. With industry leaders like VMware, SonicWall, Cisco, Microsoft and IBM® on your side, there’s no technology problem we can’t handle for you. We’re an established company that has been in business for more than 30 years. We offer our small and mid-size business clients cutting-edge network support services, and we deliver great results — using the most advanced tools and computer support technologies available, delivered by experienced, certified professionals. You will have the opportunity to work on a championship team, with some of the best and brightest individuals in the industry. Systems Solutions invests in employees to encourage growth and long-term employment relationships. With these core thoughts in mind, Systems Solutions has focused on building a forward-looking atmosphere from the ground up. We strive to provide a positive experience for everyone all the time. Our relationships with our employees as well as our clients are founded on honesty and integrity. SSI is committed to creating an inclusive environment and is proud to be an equal opportunity employer. SSI recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements

2+ years of experience in a help desk, desktop support, or IT support role
Proficiency with Windows desktop and server operating systems
Experience with Microsoft 365 administration and Active Directory
Understanding of networking concepts: TCP/IP, DNS, DHCP, LAN/WAN
Experience diagnosing and resolving hardware-related issues

Nice To Haves

Familiarity with IT security practices including malware removal and phishing response
Experience with printers, scanners, and peripheral devices
Basic knowledge of Apple, macOS, and iOS platforms
Ability to quickly learn and support diverse business applications
Associate or Bachelor's degree in a technology-related field
1–3 years of customer service experience