IT Service Desk Technician

CoxHealth•Springfield, MO

About The Position

The IT Service Desk Technician provides technical support for end user hardware and software needs. The position provides routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity. In addition, the role is responsible for troubleshooting issues and documenting resolution with support as needed. Responsibilities include knowledge transfer forums to identify and resolve problems and contribute to all phases of support, including coordination, monitoring, tracking, and resolution related to installations, upgrades, software, hardware, operating systems, and operating system configuration issues. The IT Support Technician additionally provides support to the Service Desk team as needed and will participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions.

Requirements

6-10 years of experience in healthcare IT support or related field OR Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.
Knowledge of computer hardware, including CPU’s, RAM, Hard Drives, etc.
Exceptional written and oral communication skills
Exception interpersonal skills, with a focus on rapport-building
Strong documentation skills
Understanding of TCP/IP based networking
Ability to conduct research into a wide range of computing issues
Ability to absorb and retain information quickly
Ability to present ideas in user-friendly, business-friendly, and technical language
Highly self-motivated and directed
Keen attention to detail
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Exceptional customer service orientation
Experience working in a team-oriented, collaborative environment
Proven leadership abilities
Ability to provide technical guidance and training to junior staff

Nice To Haves

Bachelor’s degree in Healthcare Information Technology, Computer Science, Information Technology, or related field.

Responsibilities

Provide technical support for end user hardware and software needs
Provide routine technical support and maintenance for desktop, laptop, telephony, and network systems including hardware, application software, operating systems, and connectivity
Troubleshoot issues and documenting resolution with support as needed
Participate in Level 1 resolutions on a rotational basis, including direct phone support to assist with Level 1 resolutions