IT Service Desk Technician - Lakewood, CO

Vivo Infusion•Lakewood, CO

13d•$27 - $28•Onsite

About The Position

VIVO Infusion is seeking an experienced IT professional to provide on- and offsite IT support in a fast-paced, customer service-oriented environment. The selected candidate will be responsible for troubleshooting technical issues, supporting Vivo employees, setting up new clinic networks and endpoints, and navigating other various situations as they arise. If you possess excellent written and verbal communication skills, problem-solving abilities, and the capacity to work independently on assigned tasks we want to hear from you! For this position, candidates must have the following experience: 3 years or more experience in an IT environment Strong Active Directory experience Strong Office365 experience

Requirements

High School Diploma or equivalent, required.
Minimum of 3 years prior experience in an information technology environment with similar responsibilities, required.
Must be highly proficient with Microsoft Windows operating systems, Office products, Office365, and Active Directory
Intermediate knowledge of basic networking protocols and standards (LAN, WAN, Wi-Fi, Ethernet, firewalls, routers, and switches)
Intermediate knowledge of servers (Microsoft machine accounts, domain user accounts, file servers, AD and Exchange)
Experience in setting up workstations and assembling equipment.
Intermediate knowledge of login scripts, drive mappings, and folder permissions
Skilled in printing protocols.
Must have a basic understanding of HIPAA standards.
Must have the ability to quickly learn new skills and concepts while working in a fast-paced environment.
Must have the ability to effectively communicate both verbally and written, with persons of varied technical skillset, in person and off-site.
Ability to work in a team environment, yet autonomously with self-motivation, including keeping forward momentum on projects and working with team members to achieve a common goal.
Must be able to manage a vast workload with the ability to prioritize and complete tasks in a timely manner.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed above are representative of the knowledge, skill, and ability needed.

Nice To Haves

Associate degree in Computer Science or related field, preferred
Minimum of 1 year of customer service experience, preferred.
Experience working within HIPAA standards preferred.

Responsibilities

Provide tier 1 and 2 IT support by phone, in-person, and e-mail
Identify and troubleshoot complex problems with hardware, software, or network
Being able to recognize and escalate more difficult issues while providing appropriate information
Active Directory password resets, account provisioning to include new user equipment builds, decommissions, and password rests in various applications
Uninstall/reinstall software applications
Assist customers with navigation around applications
Logging all call, on-site, and e-mail activity into ticketing system
Onsite equipment moves, set up, and replacement (cabling, phones, printers, computers, Wi-Fi, etc.)
Able to use knowledge base documents and web searching to resolve issues
Set up new clinic networks and endpoints and perform cable management throughout the clinics.
Provide a high level of customer support
Work with management on projects including planning, testing, and executing projects
Document unique solutions and provide mentorship to less experienced team members.
Promptly report any problems/issues