IT Service Desk Technician

Select Water Solutions • Houston, TX

1d

About The Position

Select Water Solutions IT Service Desk Technician is a key point of contact for technical support across the organization. In this role, you will deliver both on-site and remote assistance, helping employees resolve hardware, software, and system issues in a timely and efficient manner. This position needs to be fluent in the Spanish language.

Requirements

• Fluency in Spanish required.
• Minimum of 1 year of experience in an IT Service Desk or technical support role.
• Flexibility to work various shifts with minimal notice.
• Availability to participate in an on-call rotation.
• Proficiency with Windows-based systems and mobile devices (Android and iOS).
• Experience with Microsoft 365 applications.
• Strong written and verbal communication skills.
• Excellent organizational and time management abilities.
• High attention to detail, especially in ticket documentation.
• Proven ability to diagnose and resolve technical issues efficiently.

Nice To Haves

• Familiarity with collaboration tools such as Microsoft Teams and Zoom (preferred).

Responsibilities

• Manage and prioritize Service Desk tickets in a timely and efficient manner.
• Provide technical support via deskside, phone, and remote access tools.
• Troubleshoot and support Microsoft Multi-Factor Authentication (MFA) issues.
• Document all user interactions and resolutions within the ticketing system.
• Run diagnostics to identify and resolve technical problems.
• Install, configure, and maintain computer hardware and software.
• Perform PC imaging and deployment for end users.
• Maintain accurate inventory of computer hardware assets.
• Troubleshoot Citrix-related issues, including profile resets and session management.
• Add and remove printers from centralized print servers.
• Escalate complex issues to higher-level support teams as needed.
• Follow up with users to ensure complete resolution and satisfaction.
• Perform additional administrative and support tasks assigned.

Benefits

• Medical, dental, vision, coverage in addition to life and disability insurance plans.
• Paid Vacation Days and Paid Holidays.
• Retirement and Savings (401K) Plan with Company match.
• Referral bonus with no cap on amount of referrals.
• Paid Training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed