IT Service Desk Technician I
About The Position
At Extra Space Storage, if it matters to you, it matters to us! It is a really exciting time to be at Extra Space Storage! We got our start in 1977. Today we are a New York Stock Exchange-traded company leading the self-storage industry in more ways than one. But in order to maintain this lead, we need exceptionally motivated, capable, and driven people like you. We offer a fast-paced collaborative environment where each of us directly contributes to the company’s success. Come join us and find out why so many of our employees recommend Extra Space Storage as a great place to work. Compensation Starting Pay Range: $21.00 - $35.00 Hourly Please note that this is a HYBRID position, requiring this person to work onsite at our Buffalo, NY office 2 days per week and the flexibility to work 3 days fully remote. We're currently hiring for a Service Desk Technician I for our Buffalo, NY office. In this position, you will provide full end-user service desk support by allocating, configuring, delivering, troubleshooting, and maintaining systems and software. You will support internal company corporate and remote site locations in a fun, fast-paced, and challenging environment.
Requirements
- High School Diploma or GED with one year or more of Help Desk experience; or equivalent education
- Previous experience with Windows 7 and 8 and Microsoft Office 2013 Suite
- Demonstrated interpersonal skills and openness to new technologies
- Excellent analytical, interpersonal as well as verbal and written communication skills
- Ability to thrive in a fast paced, decentralized work environment
Nice To Haves
- A+ Certification is preferred
Responsibilities
- Ability to identify, troubleshoot and resolve Level One technical issues relating to computer systems, hardware, software, telecommunications, printers and networking.
- Assist internal employees who are experiencing any procedural or operating difficulty with the use of company applications, products or services.
- Respond to requests for technical assistance via phone, in person, or remotely using remote desktop software.
- Communicate effectively and concisely, both verbally and in writing.
- Identify and escalate issues requiring urgent attention or a higher level of knowledge.
- Identify common issues and report those issues to management.
- Ability to work in a team environment.
- Follow Service Desk practices and procedures.
Benefits
- Well defined career paths
- Eligible for Medical, Dental, and Vision benefits
- Health Savings Account (HSA) or Flexible Spending (FSA)
- Company paid Life, AD&D, and Short & Long Term Disability
- 401K with company match after 90 days of service
- Holiday pay and paid time off
- Extensive Wellness Program and various Employee Discount Programs
- Personal Health Advocate
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
