IT Service Desk Specialist

Highmark Health

2d

About The Position

JOB SUMMARY We are seeking a highly motivated and detail-oriented IT Service Desk Specialist to join our specialized IT support team dedicated to the Radiology Department. In this critical role, you will be the primary point of contact for technical support within Radiology, ensuring the smooth operation of vital systems and equipment. This position requires participation in an on-call rotation to provide essential after-hours support. You will also be responsible for the comprehensive asset management lifecycle within the Radiology Operations Space, from procurement to disposal, and will play a key role in developing and maintaining robust documentation and knowledge articles to empower the Radiology Department with self-service resources. If you are passionate about technology, possess excellent problem-solving skills, and thrive in a fast-paced healthcare environment, we encourage you to apply. ESSENTIAL RESPONSIBILITIES Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions. Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design. Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success. Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts. Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle. Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation. Other duties as assigned or requested.

Requirements

• Information Systems or Technology
• Basic Analytical Skills
• Basic Problem-Solving
• Basic Communication Skills
• Bachelor’s degree in Business Administration, Business Management, Information Systems or related field or relevant experience and/or education as determined by the company in lieu of bachelor's degree.

Nice To Haves

• Lean/Six Sigma
• Health Insurance or Healthcare Industry
• Master's degree in Business Administration, Business Management, Information Systems or related field
• Information Technology Infrastructure Library (ITIL)
• The Open Framework Group (TOGAF)
• Six Sigma
• Project Management Professional (PMP)

Responsibilities

• Work with more senior team members, customers, Technical Engineers, Software Engineers, Architects, and Capability Managers to assist in capturing capability needs and driving quality business solutions.
• Assist with the creation and maintenance of deliverables such as business vision, requirements, personalization to different clients, and user interface design.
• Collaborate with cross-functional teams on technology development projects, contributing to various stages of the technology delivery lifecycle, leveraging diverse technology skills and perspectives to drive project success.
• Support various aspects of requirements testing (e.g. testing plan, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Ensure compliance with required standards and obtain all necessary approvals throughout the project lifecycle.
• Effectively communicate with team members, customers, partners and management, including assisting with or conducting requirement walkthroughs and sprint reviews, reporting project status, enabling vendor solutions and providing accurate and concise documentation.
• Other duties as assigned or requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees