IT Service Desk Specialist

RA Capital Management•Boston, MA

1d•$70,000 - $90,000•Hybrid

About The Position

Imagine if you had the skills, knowledge, and teammates to both understand the root of the world’s most pressing problems and build the technologies and companies best positioned to solve them. RA Capital has done exactly that for more than two decades, backing bold ideas in medicines to further human health and now expanding into Planetary Health to improve how efficiently we utilize the world’s precious resources. RA Capital is among the leading providers of capital and services to the most promising innovators in the world. We invest flexibly—seed to IPO and beyond, anywhere in the world—with $10 B+ under management and a culture that prizes curiosity, rigor, and collaborative debate. We are investors who not only fund companies but get elbow deep in building them. From helping them recruit talent to helping them recruit patients for their studies to helping match them to strategic partners and even going to Washington to win reforms, RA Capital’s large team has people with nearly every relevant expertise one might need to turn an idea into a cure that actually helps people. If you live for first-principles problem-solving with great colleagues, thrive on complexity, and want to do meaningful work that ripples across industries and ecosystems, you’ll feel at home at RA Capital. Here, questions are welcomed, ideas are tested, and victories are shared. Even our lawyers are creative and engaging. And don’t get us started on our compliance team’s wicked sense of humor; nothing about what we do is boring. Are you ready to bring your creativity, discipline and collaborative spirit to help us invent the future? Join us and you’ll collaborate daily with investors, founders, physicians, biologists, engineers, economists, and reform advocates who think in systems and act with urgency. Join us to invent a happier, healthier, more productive future - and have fun doing it. IT Service Desk Specialist As an IT Service Desk Specialist, you will be a key member of the IT Operations team, providing frontline technical support to employees across the organization. You will bring curiosity, a passion for technology, and a strong customer-service mindset to a fast-paced, collaborative environment. The ideal candidate is an effective communicator who enjoys solving problems and continuously learning new technologies.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent practical experience
Strong customer service skills, preferably gained in a professional work environment
Excellent written and verbal communication skills
Ability to prioritize tasks effectively and manage time in a dynamic environment
Professional demeanor with strong interpersonal and teamwork skills
Working knowledge of Windows and macOS operating systems, as well as mobile platforms (iOS and Android)

Nice To Haves

Experience with Google Workspace preferred
Prior troubleshooting experience is a plus but not required

Responsibilities

Provide technical support by troubleshooting and resolving issues submitted through the IT ticketing system
Manage and resolve service desk tickets in a timely manner, coordinating with employees to identify root causes and solutions
Collaborate with other members of the IT team to diagnose and resolve more complex technical issues
Escalate issues as needed while maintaining clear communication and ownership