IT Service Desk Specialist - SECRET clearance required

Tesla Laboratories. Inc. • Washington, DC

22d • Onsite

About The Position

The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining and managing the IT infrastructure and operational needs of the customer including hardware and software issues, desktops, peripherals, and end user issues.

Requirements

• Active Secret Clearance Required
• Active Top Secret Clearance REQUIRED
• Bachelor’s degree or certification in IT related field
• 5+ years of relevant work experience
• Prior IT Operations support experience with a blend of application, hardware, and networking support, including providing support via phone (call center)
• Excellent organizational and communications skills
• US Citizenship necessary

Nice To Haves

• Relevant certifications such as CompTIA A+, Network+, or Security+; HDI; Microsoft certifications including MCSA, MCP, MCSE or similar certifications desired
• Experience with using ITSM Tools such as Ivanti or Remedy Help Desk is a plus
• Azure VDI, Citrix experience preferred

Responsibilities

• Identify and resolve issues related to desktop computer hardware, operating systems, and software applications for Windows desktops
• Troubleshoot problems and provide support for Microsoft applications such Outlook and Microsoft Office
• Assist with installing, moving, adding and/or changing (IMAC) desktops, laptops, printers, and other approved peripheral devices
• Standard computer images including Desktop Image
• Assist with centrally managing desktops, laptops, printers, and other network peripheral devices
• Provide quality customer service and support for designated equipment
• Respond to telephone, electronic, and/or walk-up requests for IT support as part of a Service Desk operation
• Ensure all time reporting and other required reports are accurate and submitted on time
• Ensure on-going maintenance and development of positive customer relationships with end-users
• Develop and create documentation on training materials, FAQs and Knowledge Base Articles

Benefits

• Paid vacation
• 11 paid federal holidays
• Company paid STD, LTD, and group life insurance
• Medical, dental, and vision insurance
• 401K with company match
• Optional insurance policies (hospital indemnity, accident, dependent care, FSA, HSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 51-100 employees