IT Service Desk Specialist II
About The Position
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training. Responsibilities As an IT Service Desk Specialist you will have the opportunity to do the following: Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems. Diagnose problems, and provide practical solutions to ensure seamless user experiences. Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems. Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions. Support our customer base, particularly during peak periods or when staffing levels are reduced. Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations.
Requirements
- Minimum Education: Bachelor’s degree and/or equivalency.
- CompTIA Security +/IT Security Designation: ADP/IT-II
- Investigation Required: Tier 3 (T3)
- IA Technical/Management Designation: IAT II and CE Experience in this Discipline: Four (4) years of progressive experience demonstrating the required proficiency.
- Experience with Active Directory, Exchange, or other enterprise-level IT systems.
- Familiarity with remote desktop support tools and techniques.
- Experience with scripting or automation tools.
Responsibilities
- Deliver exceptional assistance and expert advice to end users who encounter issues with hardware, software, and systems.
- Diagnose problems, and provide practical solutions to ensure seamless user experiences.
- Resolve both computer software and hardware issues, acting as a pivotal point of contact for users navigating challenges with various technologies and operating systems.
- Serve as the escalation path for tackling moderately to highly complex technical problems, ensuring swift and effective resolutions.
- Support our customer base, particularly during peak periods or when staffing levels are reduced.
- Engage in more diverse and challenging tasks leveraging your experience and technical prowess to exceed user expectations.
Benefits
- AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
