KSL IT Service Desk Internship

Bonneville International

9d•$15 - $15•Onsite

About The Position

Bonneville International/KSL, a leading television and radio broadcasting company in Salt Lake City, is seeking an enthusiastic IT Service Desk Summer Intern to join our technology team. This is an excellent opportunity to gain hands-on experience in a dynamic broadcast environment while developing your IT support skills. As an IT Service Desk Intern, you will primarily provide in-person technical support to end users, with opportunities to learn about the unique technology systems that power our radio and television operations. This role offers real-world experience in corporate IT support with exposure to broadcast industry technologies—making it ideal for someone looking to launch their IT career in an exciting, fast-paced environment. This internship is designed as a learning experience with mentorship from our IT team and has the potential to lead to full-time employment opportunities for the right candidate. Note: This is an onsite position requiring regular work at our Salt Lake City location.

Requirements

Education: Currently pursuing or recently completed a degree in Information Technology, Computer Science, or related field (or demonstrated interest in IT through coursework, self-study, or personal projects)
Basic understanding of IT troubleshooting concepts and approaches
Strong problem-solving abilities and willingness to learn new technologies
Customer service mindset with a friendly, approachable, and patient demeanor
Familiarity with Windows and Apple operating systems
Basic knowledge of computer hardware components
Ability to communicate technical information clearly to non-technical users
Strong attention to detail and ability to document work completed
Ability to work effectively both independently and as part of a team
Flexible schedule with ability to work consistent 30-hour weeks
Enthusiasm for learning and professional development
Ability to maintain professionalism under pressure

Nice To Haves

Experience with Microsoft Office 365 applications
Understanding of basic networking concepts is beneficial but not required
Interest in or exposure to broadcast technologies (Radio/TV) is a plus but not required
Prior IT experience is preferred but not required. We're looking for someone eager to learn, with a strong work ethic and genuine interest in technology support.

Responsibilities

Provide in-person technical support to employees on hardware, software, and system-related issues
Use our ticketing system to track, document, and resolve support requests efficiently
Answer inbound support calls and respond to IT-related questions with professionalism
Troubleshoot and resolve basic hardware and software issues for end users
Learn and support broadcast-specific technologies used in our radio and television operations (training will be provided; prior broadcast experience is beneficial but not required)
Learn to support broadcast-specific technologies used in our radio and television operations
Escalate complex issues to appropriate team with proper documentation of troubleshooting steps performed
Assist with computer setup, configuration, and deployment
Prioritize support tasks based on user impact and business needs
Create and maintain documentation of common issues and solutions
Work collaboratively with the IT team on various projects and initiatives
Work in compliance with Bonneville policies and procedures
Other tasks and duties as assigned to support your learning and development