Analyst IT Service Desk
About The Position
Under the direction of the manager or supervisor, this position is responsible for answering calls to the Service Desk Group and consistently providing premier service and guidance to the user community in the identification of problems, analysis of alternatives and implementation of effective solutions. Receives phone calls and answers questions from users having problems using computer software/hardware, applying knowledge of computer software, hardware, and procedures. This position is considered an essential employee for response to disaster situations.
Responsibilities
- Answering calls to the Service Desk Group
- Providing premier service and guidance to the user community in the identification of problems
- Analysis of alternatives and implementation of effective solutions
- Receives phone calls and answers questions from users having problems using computer software/hardware
- Applying knowledge of computer software, hardware, and procedures
- Essential employee for response to disaster situations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
