IT Service Desk Analyst

TEKsystems • Littleton, CO

2d • $27 - $29 • Hybrid

About The Position

A large financial services organization is hiring IT Service Desk Analyst for its Technology Service Center un South Denver area. This role provides phone-based technical support for thousands of internal users in a high‑volume contact center. Hybrid schedule after a month onsite training.

Requirements

• 2-3+ years of recent help desk or service desk experience in a call center.
• Experience with Windows, basic networking, mobile devices, and common business applications.
• Strong communication and customer service skills.
• Ability to work nights, weekends, or holidays if needed.
• Professional, detail‑oriented, and coachable.

Responsibilities

• Provide first-level support for software, hardware, and connectivity issues.
• Resolve tickets and document all details in ServiceNow.
• Use knowledge-base tools to troubleshoot.
• Assist users with system access, forms, and basic software installs.
• Identify and escalate trends or outages.
• Work 100% on the phones in a fast-paced environment.

Benefits

• Medical, dental & vision
• 401(k)/Roth
• Insurance (Basic/Supplemental Life & AD&D)
• Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees