IT Service Desk Coordinator

Kwik Trip • La Crosse, WI

6d • $21 - $30 • Onsite

About The Position

Kwik Trip is seeking an IT Service Desk Coordinator to provide fast, reliable, and customer-focused technical support to our end users at our La Crosse Support Campus. In this role, you will serve as a primary point of contact for technology issues, helping diagnose and resolve hardware, software, and system-related concerns. You will also support continuous improvement of service desk processes and documentation.

Requirements

• Associate degree in an Information Technology–related field or equivalent work experience
• 1 to 3 years of experience in an IT service desk or technical support role
• Working knowledge of Windows desktop and server operating systems and macOS
• Understanding of Active Directory, IT service management, and ticketing systems
• Experience supporting Microsoft Office and Microsoft 365 applications
• Strong troubleshooting, analytical, and problem-solving skills
• Excellent verbal and written communication skills
• Ability to multitask, stay organized, and work independently with minimal supervision
• Valid driver’s license

Nice To Haves

• ITIL certification
• Hardware or software certifications such as CompTIA A+, Network+, Server+, MCSE, or ServiceNow
• Experience with ServiceNow, SCCM, Cisco Jabber, Office 365 Administration, or OneDrive
• Exposure to AS400, EMM tools such as Workspace ONE, Cisco IronPort, or Hyland OnBase

Responsibilities

• Respond to IT support requests in person, by phone, chat, and through ServiceNow
• Diagnose and resolve hardware, software, and operating system issues
• Accurately document incidents and requests in ServiceNow with clear, timely updates
• Review and analyze support requests to identify trends and recommend long-term solutions
• Determine when requests require escalation to incidents or problems and coordinate with appropriate support teams
• Maintain, create, and update technical documentation and knowledge articles
• Provide basic end-user training and guidance as needed
• Install, configure, and support computer peripherals and related equipment
• Deliver consistent, high-quality customer service in a fast-paced environment

Benefits

• health insurance
• 401k
• paid time off
• bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees