IT Service Delivery Systems & Projects Coordinator - Onsite Atlanta, Georgia
About The Position
Atlanta Public Schools’ Digital Bridge program provides 38,000 student devices, staff laptops, hotspots, and other district technology to ensure students can access digital resources and tools at both school and home. The IT Service Delivery Systems & Projects Coordinator serves as the primary manager of iiQ for the IT Service Delivery and Student Experience Team, ensuring the system operates effectively to support device management and service delivery. The position provides iiQ training for all Field Technicians including Lead Field Technicians, handles ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology, and monitors IT Service Delivery and Student Experience Tableau dashboards. Additionally, this role manages special projects for the IT Service Delivery and Student Experience Group, collaborating with Field Technicians, IT Management, and other IT divisions. The position also helps ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management. This role includes administrative assistant responsibilities for the IT Service Delivery and Student Experience team, providing administrative support to ensure smooth operations. This position will work under the supervision of the IT Service Delivery team.
Requirements
- Maintain exceptional customer service posture at ALL TIMES.
- Adhere to established standard operating procedures
- Record and submit checklists or other documentation as required for upward reporting and accountability.
Responsibilities
- Serve as primary manager of iiQ for IT Service Delivery and Student Experience Team
- Manage and administer iiQ system for IT Service Delivery and Student Experience Team
- Provide comprehensive iiQ training for all Field Technicians and Lead Field Technicians
- Handle iiQ ticket escalations involving student Chromebook devices, staff laptops, hotspots, and other district technology
- Assist in the management of district technology including 38,000 student devices, staff laptops, hotspots, and other technology assets across the school district
- Monitor IT Service Delivery and Student Experience Tableau dashboards
- Maintain accurate technology asset assignments and data integrity in iiQ system for student devices, staff laptops, hotspots, and other district technology
- Work with data information group to establish Tableau dashboards for IT Service Delivery, IT Service Desk, and IT Asset Management
- Manage special projects for IT Service Delivery and Student Experience Group involving Field Technicians, IT Management, and other IT divisions
- Help ensure efficient processes are in place for IT Service Delivery, IT Service Desk, and IT Asset Management
- Provide administrative support including calendar management, scheduling meetings, coordinating events, and managing correspondence for IT Service Delivery and Student Experience leadership
- Prepare and organize documentation, reports, presentations, and meeting materials for the IT Service Delivery and Student Experience team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
