Service Coordinator (onsite)

Convergint Federal Solutions•Spring Lake, NC

9h•$20 - $25•Onsite

About The Position

The role of a Service Coordinator at Convergint Federal, plays a crucial role in managing the service operations and coordinating resources to deliver exceptional customer service. This role requires exceptional organizational skills, effective communication, and a strong commitment to ensuring customer satisfaction. Value and Beliefs of this Role: The person in this role must provide world-class service to customers, colleagues, and communities. It requires a person of integrity, self-accountability, commitment to communicate openly and consistently, delivering results and having fun with laughter daily. In this role we want you to grow with us and deliver results as an exceptional Service Coordinator. This job requires a person who remains professional, organized, detail and task oriented, as well as precise, thorough, and collaborative.

Requirements

HS/GED and / or College degree, trade school or equivalent experience (preferred)
1+ years call center, dispatch or administrative experience.
Exceptional telephone and personal customer service skills and ability to work under pressure.
Excellent Microsoft Outlook, Excel, and Word skills.
Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc.
Solid organizational skills and the ability to handle multiple projects tasks simultaneously.
Strong flexibility to adapt to changing priorities and direction in a dynamic work environment.
Customer-focused with a commitment to ensuring the highest level of service.
United States Citizenship
Active Driver’s License
The job may require lifting objects weighing between 25 - 50 pounds. Accommodations can be provided upon request to enable individuals with disabilities to perform the essential functions.

Responsibilities

Receive and log service requests from customers, ensuring accurate and detailed information is gathered to initiate service appointments.
Coordinate with service technicians, engineers, and other resources to schedule and dispatch them to customer sites.
Ensure efficient allocation of resources and minimize downtime.
Maintain clear and consistent communication with customers throughout the service process.
Provide updates on service appointments, expected arrival times, and service completion.
Maintain accurate and up-to-date service records, including service history, equipment details, and customer interactions.
Monitor and manage service parts and inventory to ensure availability for service technicians when needed.
Assist in the preparation of service invoices, ensuring timely and accurate billing for services rendered.
Work closely with service teams to ensure high-quality service delivery and prompt issue resolution.
Proactively seek customer feedback and address any concerns or issues, aiming to achieve high levels of customer satisfaction.
Generate and analyze service reports to identify trends, areas for improvement, and opportunities for cost savings.
Ensure adherence to company policies, industry regulations, and safety standards in all service operations.
Other duties assigned within reason of current role previously specified.