IT Service Delivery Manager

GFL Environmental Inc. • Mokena, IL

2d

About The Position

Our GFL team is expanding, and we’re looking for an IT Service Delivery Manager (ITSDM) to join us in the Chicagoland area! In this role, you’ll play a vital part in overseeing the delivery of IT services to GFL Operations. The ITSDM will ensure that IT service delivery meets agreed-upon service levels & quality standards. This role involves collaborating with a team of IT professionals, coordinating with other departments, and continually improving processes to enhance overall IT service delivery. Why Join GFL? GFL Environmental Services ("GES") is a high-growth environmental services company recently carved out of GFL Environmental Inc. Backed by leading private equity firms, GES delivers liquid waste, industrial cleaning, and soil remediation services across North America through a vertically integrated platform of over 230 sites and a fleet of 1,800+ vehicles. Our employees, collectively known as 'Team Green,' enjoy numerous benefits: career advancement opportunities, competitive benefits, job stability within an essential services company, and the chance to make a positive impact every day for our customers and communities, Green for Life!

Requirements

• At least 5 years of experience in IT service delivery management or a similar role.
• Strong leadership abilities with proven team management skills in high-pressure, fast-paced environments.
• Excellent communication and interpersonal skills, effective in engaging with clients, stakeholders, and vendors.
• Solid understanding of IT service management (e.g., ITIL), project management methodologies, and IT infrastructure and software applications.

Nice To Haves

• Knowledge of environmental services will be considered an asset with frequent travel between US & Canada.

Responsibilities

• Develop and maintain strong, productive relationships with business leaders to support strategic technology needs and business objectives.
• Serve as a liaison between IT and business, ensuring clear communication of requirements and critical success factors.
• Facilitate collaboration between business, IT staff, and vendors to drive effective cooperation and timely execution.
• Monitor IT project progress, manage stakeholder expectations, and ensure successful service delivery.
• Conduct needs analysis to identify opportunities for process improvements and align business groups with IT strategies.
• Facilitate escalations from IT and the Business.
• Coordinate working sessions for project delivery and troubleshooting.

Benefits

• 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.
• 401(k) with an employer match
• Paid holidays & Paid time off
• Employee Assistance Program with free counseling services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees