IT Service Delivery Intern

atlascorp

1d•$21 - $23

About The Position

The IT Service Delivery Intern works with the Service Delivery team to provide Tier 1 and some Tier 2 support to our shore-side and fleet users. They are responsible for providing support across various systems and hardware including business applications, workplace productivity tools, laptops, and mobile devices. The successful intern will apply proven communication, analytical, and problem-solving skills to ensure client satisfaction with operational and project related issues.

Requirements

Education in computer science, engineering, or a relevant discipline.
Good understanding of the Microsoft office suite
Ability to prioritize and multi-task
Willingness to learn new technology and systems
Ability to lift 10kg
Sufficient mobility to complete cabling and setup tasks

Responsibilities

Provide both telephone and desk-side second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Microsoft Windows 10/11), iOS, telecommunications, and suite of Seaspan’s business applications.
Configure, install, and update laptops and peripherals based on service requests, computer evergreen program or as otherwise assigned. Perform desktop application installations, upgrades, and support and maintenance activities.
Contribute to and maintain support documentation including documenting operational processes as related to the operations of the IT Service Delivery team.
Deliver exceptional customer service skills which include the passion to go above and beyond exceeding client expectations
Provide operating and administration functions including user setup, configuration and management for systems and business applications. These responsibilities include:
creation and termination of Network / O365 user accounts
managing the rights and permissions of network/email accounts
creation and termination of user accounts for business applications
managing the rights and permissions of accounts for business applications
creation of group permissions and rights to file directories
application groups and distribution lists