IT Service Centre Team Leader

Monash • Clayton, NC

9d • Onsite

About The Position

We have a rare and exciting opportunity for an experienced IT Team Leader to join our on campus IT Service Centre. As an IT Service Centre Team Leader at Monash University, you will provide outstanding leadership to a small team of diverse and innovative IT professionals. Our team is responsible for providing high quality hands on support directly to our teaching and research academics at Monash University. You will also be responsible for building and maintaining positive strategic relationships with senior stakeholders from our academic faculties with the goal of ensuring we maintain high quality services that are aligned with the research and teaching objectives of the University. Opportunities to be part of our specialist team who provide support directly to university academic staff don't come around very often. The work is exciting, varied and innovative. As a leader within the team there are excellent opportunities make a real impact. To be successfully considered for these positions, you will have proven experience leading a customer facing technical support team. You will be capable of liaising with senior customer stakeholders and of coordinating the delivery of high quality IT services leveraging internal and external delivery partners. Experience supporting world class researchers and educators would be a great advantage, as would demonstrated experience with innovation and process improvement within large and complex organisations. At Monash , work feels different. There’s a sense of belonging, from contributing to something ground breaking – a place where great things happen. We make tangible contributions because our purpose is clear; to deliver positive economic, social and environmental impact in resolving the global challenges of our age. At the core of achieving this purpose is the diversity of our staff. We welcome and value everyone's contributions, lived experience and expertise. When you come to work, you can be yourself, be a change-maker and develop your career in exciting ways. This is why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Requirements

• proven experience leading a customer facing technical support team
• capable of liaising with senior customer stakeholders

Nice To Haves

• Experience supporting world class researchers and educators
• demonstrated experience with innovation and process improvement within large and complex organisations

Responsibilities

• providing high quality hands on support directly to our teaching and research academics at Monash University
• building and maintaining positive strategic relationships with senior stakeholders from our academic faculties with the goal of ensuring we maintain high quality services that are aligned with the research and teaching objectives of the University
• coordinating the delivery of high quality IT services leveraging internal and external delivery partners

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed