IT Senior Support Specialist 3 - Hybrid Atlanta, GA
About The Position
Job Summary: Under broad supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems. Analyzes and designs software modifications to meet users' needs. May develop and conduct training programs for software/hardware users. Owns assigned tasks. May serve as a lead or train staff. Qualifications: •High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area. Note: Candidates for this position must be local to the Atlanta area Note: This position requires one day onsite per week. Additional Qualifications Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging. Experience working with Java based 3rd party web applications is a plus. Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired. Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures. This is a senior technical support specialist position. Candidates must possess advanced technical skills and knowledge. Technical Skills – experience and knowledge which include the following: Java or Other programming language JavaScript Groovy Script XML SQL PL SQL Oracle databases
Requirements
- High school diploma or GED AND Two years of education or experience in information security, privacy, system/network administration and support, or application development AND training and experience necessary to independently provide technical support to computer users in an assigned office/geographic area.
- Candidates for this position must be local to the Atlanta area
- This position requires one day onsite per week.
- Minimum 5 years experience providing both front and back end technical support for 3rd party application products. Including deployment/implementation, application modification, and application error debugging.
- Demonstrable skill and hands on experience in diagnosing and resolving application issues, application deployment, application configuration, scripting, performing data analysis, writing SQL and stored procedures.
- Candidates must possess advanced technical skills and knowledge.
- Technical front end and back end 3rd party software support - 7 Years
- JavaScript and Groovy Script - 5 Years
Nice To Haves
- Experience working with Java based 3rd party web applications is a plus.
- Experience providing support for Agile Assets/Trimble Asset Management system is strongly desired.
- Database development with MS SQL and Oracle and knowledge of Oracle PL/SQL, and T-SQL - 5 Years
- Agile Assets/Trimble Asset Management System Support - 5 Years
Responsibilities
- Provides management information system user support on a continuing basis either by phone or site visit.
- Troubleshoots end-user problems.
- Analyzes and designs software modifications to meet users' needs.
- May develop and conduct training programs for software/hardware users.
- Owns assigned tasks.
- May serve as a lead or train staff.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
