IT Salesforce Analyst

Alerus • Minnetonka, MN

8d • $27 - $34

About The Position

The Information Technology Department provides technology tools and support to all employees of Alerus. As part of the IT team, the Support and Applications Analyst’s primary responsibility is to support the technology and applications used by Alerus. They collaborate with IT and the Business Unit in the development, testing, documentation, deployment, ongoing maintenance, and operational support of the technology and applications.

Requirements

• Bachelor’s degree or equivalent combination of education and/or related experience
• Flexibility with schedule for backup coverage, system conversions, updates, and maintenance
• Ability to adapt easily to change within a fast-paced environment
• Ability to travel to any Alerus Financial location to provide training and/or technical support

Nice To Haves

• Experience in application management experience preferred
• Experience working in the financial services industry preferred

Responsibilities

• Serve as the first point of contact for Salesforce end users, responding to questions and resolving day-to-day issues
• Monitor and maintain the Salesforce platform to ensure system stability, performance, and data integrity
• Troubleshoot and resolve common Salesforce issues related to permissions, page layouts, reports, and automation
• Perform regular data imports, exports, updates, and deduplication using tools such as Data Loader and Data Import Wizard
• Analyze user-reported issues, identify root causes, and implement timely fixes or workarounds
• Manage user access, profiles, permission sets, and role hierarchy updates
• Support release deployments by performing validation testing and post-release issue resolution
• Create and maintain basic reports and dashboards to support business needs
• Document issues, resolutions, and standard operating procedures to improve support efficiency

Benefits

• Competitive compensation including base salary, bonus and/or incentive opportunities.
• Comprehensive benefits package providing a wide range of health and well-being benefits, including medical, dental, vision, life and long-term disability insurance; and 401(k) and ESOP for retirement savings.
• Generous paid time off programs such as flexible time off, company-paid holidays, parental and bereavement leave.
• Learning and development resources for personal and professional career development, and advancement opportunities.
• Access to financial experts for guidance, financial wellness tools, and discounts on Alerus products and services.
• Support for the communities we live in through paid volunteer time and a company donation match opportunity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level