IT&S Infrastructure Manager
About The Position
The IT & Security team at Trevor is focused on providing a people-centric, easy to use, always available, and frictionless experience for all staff, contractors, and volunteers. Equally important is maintaining the highest standards of data security and ensuring proper controls are in place and enforced. As the IT&S Infrastructure Manager, you will oversee the team that manages and supports the organizationâs network, endpoints, cloud/SaaS applications, identity and access management, security platforms, hardware, and other enterprise applications and suites. This includes day to day management, preventative maintenance, monitoring, continuous improvement, incident response and resolution, and disaster recovery planning. You will ensure that the IT&S Infrastructure Teamâs strategy and execution is aligned with the departmental and vertical roadmaps, as well as the organizationâs mission, values, and strategic plan.
Requirements
- 3 or more years of combined education, work, and/or certification experience with demonstrated expertise in IT and Security planning, implementation, and maintenance.
- 2 or more years of experience in Information Technology Management.
- Proficiency in:
- Identity Access Management
- Help Desk Support
- Automation
- Business Continuity and Disaster Recovery
- Leading small impactful teams
- Project management and delegation
- Proficiency in spoken and written English
Responsibilities
- Develop and implement best-in-class policies and documentation for supporting the Trevor IT & Security platforms
- Ensure the secure handling and protection of highly confidential and sensitive data across IT systems and infrastructure
- Define requirements for and conduct regular security and performance audits on networks, endpoints, and cloud/SaaS services in alignment with industry best practices
- Monitor and report on IT&S Infrastructure Team volume, bandwidth, and survey metrics
- Identify and act on opportunities to improve software platforms, security systems, and other aspects of IT Infrastructure
- Create, maintain, and regularly test the organization's disaster recovery plan
- Proactively track and mitigate cybersecurity threats and manage the organizationâs cybersecurity training program
- Support the Technology Support Manager in developing content, training, or documentation to help proactively prevent recurring Infrastructure issues that impact staff
- Act as an escalation point for advanced issues involving IT Infrastructure systems and platforms
- Monitor the performance of the IT&S Infrastructure Team with a focus on support and professional development through the use of weekly 1:1 meetings, individual development plans, and other appropriate tools
- Contribute to and facilitate the continuous improvement of the IT & Security Knowledgebase
- Participate in the development of the verticals budget, workforce plan, strategic plan, and other processes as requested
- Demonstrate fair, ethical, and equitable business practices
- Handle sensitive and confidential matters with the utmost discretion and integrity
- Learn eagerly, share knowledge appropriately, and improve continuously
- Demonstrate successful planning and problem-solving skills, including multitasking and working well within tight timelines
- Work, communicate, and collaborate effectively with others
- Demonstrate attention to detail and accuracy in all work
- Demonstrate a commitment to fostering and maintaining an environment of belonging
- Organize and report on the Infrastructure teams projects and tasks to the Director of IT & S.
- Other relevant duties and responsibilities as assigned
Benefits
- Comprehensive health coverage, including plans that support various gender affirmation care needs
- Mental health resources, with access to virtual care and a variety of in and out of network options for support
- 403(b) retirement plan with a 3% employer match, vesting over three years
- Generous paid time off and company holidays to rest and recharge
- Employee Assistance Program (EAP) offering confidential emotional support, work-life solutions, financial and legal guidance, and online resources
- Remote work flexibility from anywhere in the continental U.S., Alaska, or Hawaii- with provided technology, a home office setup reimbursement, and a monthly internet reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
501-1,000 employees
