IT Regional Field Services Manager - US & Canada

Envista Holdings Corporation•Brea, CA

23h•$86,000 - $129,000•Onsite

About The Position

The IT Regional Field Services Manager will be responsible for overseeing the IT FSS operations, ensuring the delivery of high-quality technical support services to our clients and internal teams across their region. This role involves managing a team of IT FSS specialists, coordinating with other departments, and implementing best practices to enhance the efficiency and effectiveness of IT support services. This includes production areas, distribution areas, sales offices, and HQ offices.

Requirements

Sense of Urgency: Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.
Communication: Excellent verbal and written communication skills to effectively interact with clients, team members, direct reports, and external partners. There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.
Customer Focus: A strong commitment to providing exceptional customer service. The IT Field Services Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.
Collaboration: Ability to work collaboratively with cross-functional teams and external partners. The IT team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to get the team to work as one group.
Soft Skills: The ability to engage customers verbally in a professional manner.
Initiative-taker: The ability to be sufficiently motivated or ambitious to start a new task or project independently.
Time Management: Strong organizational skills to manage time effectively and meet deadlines.
Leadership: Strong leadership abilities to inspire and motivate the IT FSS team.
Problem-Solving: Ability to analyze complex issues and develop effective solutions.
Adaptability: Flexibility to adapt to changing priorities and manage multiple tasks simultaneously.
Language Ability: Fluent in English. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, reference materials and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups.
Personal Trait Profile: Self-sufficient Enthusiastic Team orientation (knows when to lead and when to follow) Lives the “continuous improvement” philosophy and can drive change successfully. Logical and creative thinker Poised, strong personal impact. Confident Ability to influence others – credible. Ability to articulate the EBS philosophy. Facilitation skills
Bachelor’s degree or associate degree with 5+ years of relevant work experience
2+ years of management experience, leading teams
Must reside within a commutable distance to Brea, CA. This is a full-time position, remote or hybrid is not an option.
Must be able to travel occasionally to
Flexibility to work across different time zones as needed.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
To perform this job successfully, an individual should have knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking, and peripheral hardware.

Nice To Haves

Strong leadership, communication, and problem-solving skills.
Proficiency in IT support tools and technologies.
Relevant certifications such as ITIL, CompTIA A+, or Microsoft Certified Professional (MCP) are a plus.
Ability to troubleshoot and correct a wide array of IT enterprise user problems.
Ability to receive and utilize training proficiently to implement in the work environment.
Desirable but not required MCSE, A+, Network +, CCNA.

Responsibilities

Manage and guide IT FSS specialists, including training and performance reviews
Mentor and support colleagues, fostering team development
Resolve hardware/software issues and client inquiries
Assist with upgrades, application support, and infrastructure projects
Provide proactive solutions and maintain professionalism under pressure
Ensure high customer satisfaction through strong relationships and prompt responses
Communicate updates and resolutions clearly via various channels
Improve IT FSS processes and maintain detailed documentation and knowledge base articles
Handle sensitive information with confidentiality
Work with internal departments and external IT partners to ensure seamless support
Act as a liaison and technical advisor across teams
Prepare performance reports and ensure policy/regulatory compliance
Participate in budgeting and make hardware/software recommendations
Contribute to regional projects and meetings
Balance multiple priorities effectively