IT Field Services Engineer

AAAG-NEVADA LLC•North Las Vegas, NV

just now•Onsite

About The Position

America’s Auto Auction Group, a leading nationwide vehicle auction and remarketing company, is seeking a dedicated and customer-focused IT Field Service Engineer to join our dynamic team. With locations across 20 states and a commitment to delivering exceptional service and operational excellence, we are looking for an individual who thrives in a hands-on environment and is passionate about supporting technology infrastructure in a fast-paced industry.

Requirements

Bachelor’s degree or technical certifications and equivalent hands-on experience.
IT support or field service roles with proven troubleshooting skills (Tier 3 level preferred).
Experience with: o Cisco/Meraki routers, switches, wireless, and VLANs o Windows Server environments
Comfortable traveling frequently (25%–50%) to multiple locations, sometimes on short notice.

Nice To Haves

Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
Experience with Mobile Device Management a plus.

Responsibilities

Serve as escalation point for infrastructure issues
Deploy, configure, and troubleshoot Cisco/Meraki networking gear, wireless, IBMi servers, and auction-specific infrastructure.
Perform network cutovers, hardware swaps, and system validations with minimal downtime.
Conduct preventivemaintenance to keep sites operational and avoid sale-day disruptions
Travel to auction locations across the U.S. to deploy, configure, and troubleshoot network and IT equipment
Provide on-site technical support to ensure seamless auction operations
Perform routine maintenance and upgrades on hardware and software systems
Collaborate with internal teams to resolve technical issues efficiently
Document all work via tickets using Jira Service Management . Maintain accurate records of site configurations and repairs
Assist in the implementation of new technology solutions to improve operational efficiency