IT Field Engineer

Olmec Systems•Denville, NJ

8h•Onsite

About The Position

We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you. Olmec Systems has been providing our area the best in managed IT support services since our inception in 1996. We measure our own success by every client success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients. We provide IT support for Windows and Mac-based networks of small to medium-sized businesses across various industries. The Field Engineer role involves traveling to client offices for in-person support, as well as occasional work from our Denville, NJ office. Candidates must use their own vehicle for travel, with mileage and tolls reimbursed. Responsibilities include handling a range of IT issues from Level 1 (e.g., password resets, hardware troubleshooting, PC/equipment deployment & relocation) to Level 2 (e.g., Windows server maintenance, firewall troubleshooting, LAN/WAN technologies, Microsoft 365/Google Workspace administration, and special projects). Field Engineers will collaborate with senior engineers on complex issues, gaining exposure to advanced technologies and opportunities for skill development. Other companies may call this role a Helpdesk Analyst, IT Service Engineer, or IT Technician. Must be authorized to work in the United States. At a minimum, this job involves routine travel to customer locations located throughout north New Jersey and NYC however, if the commute is possible, we would entertain having eligible candidates travel to customer locations located throughout central New Jersey, as well. Olmec Systems, a New Charter Technologies company, has been providing the highest quality managed IT support services since our inception in 1996. We measure our own success by every client’s success, and nothing makes us happier than to be judged by the company we keep. Olmec Systems provides the highest levels of customer service, expert support, and the best in technology solutions to all our clients. Olmec is renowned for its strong focus on customer service, process-driven methodologies, and long-term strategic planning for our customers. We encourage our employees to share their ideas for improvement as we continue to strive towards being the best company we can be, a creative environment that encourages collaboration and teamwork among colleagues. Olmec is committed to creating an inclusive environment and is proud to be an equal opportunity employer. Olmec recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Requirements

Loves working with people and has no problem explaining complex technical details in layman's terms
Can work on their own and be trusted to complete their tasks -- They should also be able to follow instructions when required – Candidates must be detail-oriented
Has no problem creating and updating detailed documentation and entering notes into our time management system
Takes pride in their work at all times, whether the task at hand is simple or complex
Possesses strong critical thinking skills
Has the ability to see a problem or issue through to completion, all while regularly communicating with the customer
Is not afraid or too complacent to point out areas or processes that could use improvement, whether on a client's network or within our own company
Is a Team Player - everyone at our company works together and helps each other - we do not want employees that do not look out for the best interests of the team
Takes great pride in their work, no matter what task they’re working on
Understands that number one rule: KEEP THE CLIENT HAPPY!
5 or more YEARS of general experience working on a Helpdesk / Service Desk and/or Field support team, supporting all aspects of small to medium sized business network technologies
A minimum of 1 YEAR experience working in a Field support role
ADVANCED LEVEL - Experience installing, updating, and troubleshooting Windows 10 & 11 operating systems, as well as desktop & laptop hardware
INTERMEDIATE LEVEL - Experience installing, configuring, troubleshooting MacOS and Mac hardware
ADVANCED LEVEL – Supporting users within an Office 365 environment
INTERMEDIATE LEVEL – Supporting users within a Google Workspace environment
ADVANCED LEVEL - Experience supporting all aspects of end-user support, including troubleshooting email, 3rd-party applications, WiFi connectivity, basic network connectivity, network drive access, website connectivity & performance, etc.
Experience supporting mobile devices (smart phones, tablets, etc.)
INTERMEDIATE LEVEL - Experience maintaining & troubleshooting Windows Server OS
Experiencing installing & supporting network-based printers & copiers
INTERMEDIATE LEVEL - Experience maintaining / troubleshooting managed network switches, firewalls (SonicWALL & Cisco Meraki experience a plus), and WiFi equipment
INTERMEDIATE LEVEL - Experiencing supporting users in virtual desktop environments
Experience working w/ a network-wide monitoring systems, configuring & responding to alerts

Nice To Haves

Experience w/ MDM (Mobile Device Management) solutions is a plus
Experience w/ network-based AntiVirus / EDR solutions (i.e., SentinelOne, CrowdStrike, Sophos, Bitdefender, Webroot, etc.)

Responsibilities

Handling a range of IT issues from Level 1 (e.g., password resets, hardware troubleshooting, PC/equipment deployment & relocation) to Level 2 (e.g., Windows server maintenance, firewall troubleshooting, LAN/WAN technologies, Microsoft 365/Google Workspace administration, and special projects).
Collaborate with senior engineers on complex issues, gaining exposure to advanced technologies and opportunities for skill development.
Traveling to client offices for in-person support, as well as occasional work from our Denville, NJ office.