IT Quality Assurance Analyst

Ki Mobility•Stevens Point, WI

1d•Remote

About The Position

The IT Quality Assurance Analyst develops custom web and mobile applications to support the business needs; applications are a mixture of external and internal use. This position will be the liaison between IT Programmers and the Business users to resolve day-to-day issues and system functionality questions, perform quality system and regression testing, and provide education to impacted users. This position works closely with the IT Programmers to ensure newly developed functionality is properly tested, performs as intended, and implemented successfully.

Requirements

Ability to relay technical information to non-technical users.
Customer service skills; comfortable working with business users and technical teams.
Analytical and problem-solving skills.
Detail oriented with a passion for and ability to continuously learn.
Possess excellent oral and written communication skills.
Project management skills with the ability to multi-task, prioritize, and manage time efficiently.
Ability to meet deadlines and contribute to estimating timelines.
Ability to exercise patience and understanding.
Possess a proactive attitude.
Intermediate to advanced level skills using computer applications (Microsoft Suite, enterprise software).
Basic math proficiency.
Able to work effectively both independently and within a team environment.
Ability to be highly adaptable and responsive to changing business needs.
Ability to work remotely with occasional onsite requirements.
Possess a continuous improvement mindset.
Ability to observe and identify details.
Ability to work extended hours as scheduled, including weekends.
Minimum of 2+ years of experience in an Information Technology field or an associate degree in Information Technology (software development lifecycle preferred)
Power user of Ki Mobility proprietary systems is acceptable in lieu of Information Technology experience/education.
Experience writing test cases and validating software functionality.
Intermediate to advanced level experience with Microsoft Office programs and other enterprise software.

Nice To Haves

Experience and/or education with an emphasis on the software development lifecycle.
Jira or similar project management tool
Confluence
Zephyr (TM4J) or similar test case management tool
LucidChart or similar flow-charting tool
Familiarity with SQL Queries
XML
JSON

Responsibilities

First line of support for Ki application issues.
Work closely with IT Programmers to resolve Ki application issues.
Develop educational material and communication (provide training if necessary).
Understand use cases and develop applicable test plans, standard testing templates along with project specific testing templates.
Perform system testing on new code to ensure new features/updates function as designed; work to anticipate users’ actions or “work arounds” to find hidden system defects.
Perform regression testing to ensure new code did not break existing functionality.
Work with programmers to resolve testing defects and document steps to reproduce.
Track code changes in DEV and release date (coordinate change control).
Perform basic Ki application changes.
Write/run simple reports, database extracts.
Develop internal IT application documentation.
Contribute to continuous improvement tasks to reduce business dependency on support.
Contribute to feature design discussions in the interest of testability and intuitive user experience.
Ensure and follow safety requirements and standards.
Maintain a safe, neat and orderly work environment.
Perform all duties in a manner that follows, demonstrates, and promotes Company’s values.
Report to work as scheduled, on time, and able to work entire work schedule.
Perform additional duties as assigned.