IT Project Manager (II, III or Senior)

Community Transit • Everett, WA

48d • $99,368 - $149,052 • Hybrid

About The Position

Overview Community Transit is open to hiring this position at the IT Project Manager II, IT Project Manager III, or Senior IT Project Manager level, depending on qualifications and experience. Please note that job duties and requirements vary slightly by level. The job description and job duties posted reflect the IT Project Manager III level. Salary ranges and minimum qualifications for each level are outlined below. Job Summary As an IT Project Manager III, you will play a crucial role in developing complex short- and long-range public transportation technology projects within budget constraints. You will be a key adviser on annual work project development and will guide areas such as system planning, research, decision support systems, and interagency coordination. You will skillfully manage projects to meet objectives and priorities, ensuring quality control throughout each project's life cycle. You will actively lead in establishing a project culture that views escalations to resolve "stagnant" problems as good business. You will manage scope creep, communications, and quality to contribute to the overall success of projects. Essential Duties Job Duties Manage complex transportation technology projects. Establish goals and implement strategies, timelines, and budgets. Provide guidance on methods for executing program implementations. Evaluate complex analyses conducted by consultants or other agencies. Develop technical recommendations for decision-makers. Oversee the implementation and integration of new technologies with existing systems, both within and outside the agency. Procure and manage all necessary consultant services following company procedure. Coordinate, direct, and monitor the work of consultants. Track and manage contractor activity to successful completion. Conduct quality assurance and quality control, as appropriate. Drive high-quality communication and documentation for complex or multi-workstream projects. Develop clear, timely, and purpose-built updates for stakeholders, program leadership, and project teams, ensuring shared understanding of progress, risks, dependencies, and decisions. Anticipate communication needs, synthesize complex information into actionable insights, and tailor messages for diverse audiences. Create and maintain project documentation, including key materials produced by the project team, to ensure accuracy, clarity, and alignment with expectations. Identify and address communication challenges across teams or workstreams, implementing solutions that strengthen transparency, decision-making, and cross-functional alignment. Complete projects in a professional manner, meeting budget, schedule, quality, and safety requirements. Ensure satisfactory transfer of control upon project completion. Complete project closeout in a timely manner and prepare end of project documentation. Perform other duties of a similar nature or level.

Requirements

• Bachelor's degree in project management, information technology, or a closely related field.
• Six or more years of professional experience in IT project management or a related field, including:
• Managing the implementation of technology projects.
• Organizing, presenting, facilitating, and negotiating with diverse stakeholders and user groups.
• Quality assurance and coordinating with staff and contractors engaged in program development, procurement, and implementation of equipment and systems.
• Managing complex projects from planning phase through implementation, including contract administration and oversight.
• Project management techniques encompassing all phases of a project life cycle including risk identification, scope, schedule, communication plans, and budget.
• Vendor management, including contract development and review, performance management, and financial management.
• Understanding of technology concepts and information technology teams.
• Contract and budget administration.
• Fostering an inclusive workplace by upholding Community Transit’s core values in support of the organization’s vision and mission.
• Inspiring team commitment, pride, and trust while promoting cooperation and motivating members to achieve shared goals.
• Demonstrating courtesy, sensitivity, and respect in all interactions.
• Organizing and managing short, mid-range, and long-term projects.
• Analyzing data and integrating new technologies.
• Proficiency in PC-based computer operation and software utilization such as MS Office, email, and scheduling applications.
• Effective communication, facilitation, and interpersonal relations.
• Demonstrated self-motivation, leadership, teamwork, management, planning, problem-solving, negotiating, influencing, and budgeting.
• Technical and non-technical written and verbal presentation and communication for small and large groups of stakeholders.
• Managing multiple tasks simultaneously and effectively.
• Influencing others to achieve business goals.
• Analyzing and managing budgets and other financial matters.
• Understanding new technology options and continuous learning.
• Maintaining objectivity.
• For all job levels, an equivalent combination of education and experience to successfully perform the job duties is also accepted.

Nice To Haves

• Project Management Certification.
• Transit industry or public sector experience.
• Knowledge of transit business and policies related to passenger information systems and customer service practices.
• Use of client/service technology.
• Familiarity with public agency policies and procedures.

Responsibilities

• Manage complex transportation technology projects.
• Establish goals and implement strategies, timelines, and budgets.
• Provide guidance on methods for executing program implementations.
• Evaluate complex analyses conducted by consultants or other agencies.
• Develop technical recommendations for decision-makers.
• Oversee the implementation and integration of new technologies with existing systems, both within and outside the agency.
• Procure and manage all necessary consultant services following company procedure.
• Coordinate, direct, and monitor the work of consultants.
• Track and manage contractor activity to successful completion.
• Conduct quality assurance and quality control, as appropriate.
• Drive high-quality communication and documentation for complex or multi-workstream projects.
• Develop clear, timely, and purpose-built updates for stakeholders, program leadership, and project teams, ensuring shared understanding of progress, risks, dependencies, and decisions.
• Anticipate communication needs, synthesize complex information into actionable insights, and tailor messages for diverse audiences.
• Create and maintain project documentation, including key materials produced by the project team, to ensure accuracy, clarity, and alignment with expectations.
• Identify and address communication challenges across teams or workstreams, implementing solutions that strengthen transparency, decision-making, and cross-functional alignment.
• Complete projects in a professional manner, meeting budget, schedule, quality, and safety requirements.
• Ensure satisfactory transfer of control upon project completion.
• Complete project closeout in a timely manner and prepare end of project documentation.
• Perform other duties of a similar nature or level.

Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.
• Full list of all benefits and details can be found here.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees