Information Technology Professional

University of Colorado•Denver, CO

42d•Onsite

About The Position

Applications are accepted electronically ONLY at www.cu.edu/cu-careers The College of Arts & Media is the only college leveraging the influence of CU Denver in the heart of Denver's thriving arts industry to produce graduates who are ready to inspire, lead, and create. CAM offers top-ranked degrees and programs in Film & Television, Media Forensics, Music & Entertainment, and Visual Arts. This position is responsible for supporting the successful continuous operation of the college's information systems and technology. The IT Professional will maintain instructional computing labs as well as provide technological support to students, faculty, and staff in the College of Arts & Media.

Requirements

A bachelor's degree in computer science, management/computer information systems, computer engineering, information technology, or a directly related field from an accredited institution.
One (1) year of related professional experience in System Administration.
Software Installation, Troubleshooting, Customer Service, or Technical Support.
Related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.

Nice To Haves

Two (2) years of related professional experience in System Administration, Software Installation, Troubleshooting, Customer Service, Technical Support.
Experience or familiarity with Microsoft Active Directory
Experience or familiarity with JAMF
Experience or familiarity with Remote Desktop Support

Responsibilities

Answer phone calls and emails for the CAM IT Help Desk.
Respond quickly to classroom technology emergencies and faculty and staff work stoppages.
Provide primary troubleshooting support for faculty and staff desktops, printing, VPN, and similar issues.
Setup telepresence solutions and support conference Zoom Rooms for faculty and staff meetings.
Setup telepresence solutions for faculty to facilitate hybrid learning.
Execute the disposal and recycling of obsolete IT hardware and peripheral equipment.
Provide support for CAM's faculty computer replacement program and student computer lab replacement and rotation program.
Assist with building out CAM IT knowledge base; documenting and updating internal processes and procedures.
Provide technical support in instructional computing labs for student computers, teacher stations, and audio-visual systems.
Upgrade hardware, reimage computers, deploy software, update drivers, and manage licenses for macOS computer labs.
Assist as needed with Jamf management and Mac software package development and deployment.
Clean and maintain computer labs
Maintain National Center for Media Forensics (NCMF) classroom and research lab computers and related hardware and software.
Maintain NCMF remote-access computing and IT network.
Maintain NCMF servers which are accessed by students and faculty for curricular material and projects.
Maintain workstations used for instruction and graduate student projects.
Assist with IT Program Director with purchasing, receiving, and inventory management for all hardware, software, and associated warranties and licenses.
Oversee distribution list and shared inbox memberships.
Provide access to department network shares.
Conduct product research as needed and provide recommendations to the IT Program Director.
Serve as backup for IT Program Director on CAM and University committees as needed.
Monitor and evaluate current trends in technology related to desktop and laptop support.
Perform other related work as assigned or required by the nature and scope of the position.

Benefits

Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume