IT Product Owner - Mortgage Applications - Meridian

ICCU•Meridian, ID

11d

About The Position

The Product Owner role is critical to continuously delivering exceptional experiences to maintain Idaho Central Credit Union as a digital leader. This individual is responsible for having a deep understanding of user needs, technology, and business objectives to maximize the value of their area of ownership. As a Product Owner you will own the lifecycle of one or more of ICCU digital products. Responsibilities: Working IT product knowledge of Encompass and Mortgage industry experience. Work with leadership to define and own a product strategy and roadmap that is innovative, realistic and aligns with strategic vision. Analyze market and competitive landscape to ensure your product is positioned to be competitive. Ensure user feedback is obtained for new features or concepts when researching continuous improvement opportunities. Create documentation such as wireframes, user journeys, process flow diagrams, user guides, and FAQs. Oversee and understand technology systems from a process flow and architectural perspective. Elicit requirements from potentially vague requests from various business lines to understand user needs. Translate business objectives and user needs into technical requirements / user stories for 3rd party or internal development teams. Write acceptance criteria that guarantees the successful delivery of new features and enhancements that meet stakeholder expectations and a quality user experience. Manage a product backlog to ensure clear priorities are set for strategic initiatives, enhancements, and fixes. Communicate and promote new and existing product features across multiple levels of the company. Leverage data to measure product performance to meet business objectives and optimize key performance indicators. Collaborate with resource managers to ensure upgrades, releases and updates occur as required with minimal risk to ICCU and end users. Drive partner relationships, strategy, and direction to align with ICCU’s objectives. Ensure ICCU digital solutions comply with Financial Industry standards and regulatory requirements from governing bodies Focus on fraud trends and lead efforts to reduce losses. Additional duties as assigned

Requirements

A results-oriented individual who thrives working in a fast-paced environment.
Bachelor’s degree and 2-3 years related experience required.
Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities.
Willingness to work occasionally outside of normal business hours.
Excellent English oral and written communication skills.
Ability to work with other department supervisors.
Knowledge of data processing, hardware platforms, and enterprise software applications.
Technical experience with enterprise systems, databases, and user support.
Strong analytical and problem-solving skills.
Ability to always maintain the confidentiality of the Credit Union and member records.
Must be willing to comply with the Bank Secrecy Act and USA Patriot Act as implemented by Idaho Central Credit Union.

Nice To Haves

Preference given for post-secondary degree in Computer Science/Computer Information Systems.

Responsibilities

Working IT product knowledge of Encompass and Mortgage industry experience.
Work with leadership to define and own a product strategy and roadmap that is innovative, realistic and aligns with strategic vision.
Analyze market and competitive landscape to ensure your product is positioned to be competitive.
Ensure user feedback is obtained for new features or concepts when researching continuous improvement opportunities.
Create documentation such as wireframes, user journeys, process flow diagrams, user guides, and FAQs.
Oversee and understand technology systems from a process flow and architectural perspective.
Elicit requirements from potentially vague requests from various business lines to understand user needs.
Translate business objectives and user needs into technical requirements / user stories for 3rd party or internal development teams.
Write acceptance criteria that guarantees the successful delivery of new features and enhancements that meet stakeholder expectations and a quality user experience.
Manage a product backlog to ensure clear priorities are set for strategic initiatives, enhancements, and fixes.
Communicate and promote new and existing product features across multiple levels of the company.
Leverage data to measure product performance to meet business objectives and optimize key performance indicators.
Collaborate with resource managers to ensure upgrades, releases and updates occur as required with minimal risk to ICCU and end users.
Drive partner relationships, strategy, and direction to align with ICCU’s objectives.
Ensure ICCU digital solutions comply with Financial Industry standards and regulatory requirements from governing bodies
Focus on fraud trends and lead efforts to reduce losses.
Additional duties as assigned