Product Owner, IT

Royal Caribbean Cruises Ltd•Miami, FL

7d•Onsite

About The Position

We are seeking a strategic and results-oriented Product Owner to support the evolution of technology products and platforms across our Food & Beverage (F&B) organization. This role sits at the intersection of technology, operations, and guest experience, and is responsible for driving product strategy, managing system roadmaps, aligning cross-functional priorities and overseeing vendor relationships. The ideal candidate combines technical fluency with strong business insights and operational awareness. You’ll play a key role in transforming the guest and crew experience by ensuring our digital platforms, data infrastructure and vendor technologies scale effectively across our fleet. This role will have a heavy focus on designing and implementing platforms that collect, organize and activate data at scale – enabling smarter decisions, personalized guest experiences and more efficient operations

Requirements

Bachelor’s degree in Business, Information Systems, Hospitality Technology, or a related field.
3–5+ years of experience in product ownership, business systems analysis, or IT project management, preferably in the hospitality, cruise, or travel industry.
Proven experience managing technology platforms and vendors within the F&B domain.
Strong understanding of system integration, data flows, APIs, and business intelligence tools (e.g., Tableau, Power BI, Snowflake).
Ability to build trust and influence across a wide range of technical and non-technical stakeholders.
Solid understanding of Agile development methodologies and experience writing user stories, epics, and product documentation.
Action Oriented
Collaborates Effectively
Communicates Effectively
Drives Results
Situational Adaptability

Responsibilities

Define and maintain the product vision, roadmap, and backlog for F&B-related systems (e.g., POS, inventory, kitchen management, mobile ordering).
Translate high-level business objectives into clear, actionable initiatives aligned with both IT and F&B operational priorities.
Work with F&B leadership, shipboard operations, and IT teams to define goals, measure impact, and continuously improve product offerings.
Partner with data and analytics teams to ensure proper data capture, system telemetry, and reporting capabilities across all platforms.
Support the development of tools that enable real-time decision-making around inventory, guest consumption, labor efficiency, and vendor metrics.
Champion data integrity and integration between F&B systems and enterprise analytics platforms.
Develop dashboards, reports, and metrics to guide decision-making and measure ROI on product improvements.
Serve as the primary point of contact for third-party technology providers, overseeing performance, compliance, contracts, and roadmap alignment
Ensure smooth implementation, integration, and lifecycle management of vendor-supported F&B technologies.
Collaborate with restaurant, accounting, digital, procurement, and guest experience teams to capture business needs and drive product adoption.
Act as a liaison between technical developers, QA, and business stakeholders to ensure shared understanding of priorities and value delivery.
Lead user acceptance testing (UAT) efforts and coordinate system rollouts across ship classes and shoreside teams.
Partner with training and operations teams to roll out new tools and updates with minimal disruption.
Collaborate with project managers and developers to ensure timely and high-quality delivery of technical initiatives.
Track project milestones, risks, and dependencies within agile and/or waterfall project environments