IT Product Management Lead

Humana•Tampa, FL

1d•Hybrid

About The Position

We are seeking an experienced IT Product Management Lead to lead product and service design for applied AI solutions, accelerating innovation and product development for our AI platform teams. This role combines strategic product thinking with hands-on design expertise to create intuitive, scalable AI products and frameworks that deliver exceptional user experiences. The ideal candidate will have a proven track record of designing enterprise AI products, driving rapid ideation and prototyping, and establishing design systems and frameworks that enable teams to build faster and more effectively.

Requirements

7+ years in product design, service design, UX/UI design, or product management roles
Demonstrated experience designing AI/ML products and platforms in enterprise environments
Proven track record of creating successful digital products from concept to launch
Hands-on experience building design systems, frameworks, and reusable components
Strong background in both consumer-facing and enterprise B2B product design
Experience designing conversational AI interfaces, GenAI applications, or intelligent automation tools
Experience leading design for data-driven applications and analytics platforms
Proficiency with design tools (Figma, Sketch, Adobe Creative Suite, Miro, FigJam)
Proficiency in user experience (UX) design, user interface (UI) design, and interaction design
Understanding of visual design principles, typography, color theory, and layout
Experience with design thinking, human-centered design, and service design methodologies
Understand in prototyping tools and techniques (high-fidelity mockups, interactive prototypes, animations)
Knowledge of front-end technologies (HTML, CSS, JavaScript/React) to collaborate effectively with engineers
Experience with data visualization and designing for complex data sets and analytics
Deep understanding of AI/ML concepts and their implications for product design
Experience with GenAI platforms (ChatGPT, Claude, Gemini) and prompt engineering
Knowledge of RAG architectures, vector databases, and retrieval systems for AI applications
Understanding of conversational AI design patterns and natural language interfaces
Knowledge of responsible AI principles, bias mitigation, and ethical AI design
Understanding of API design and integration patterns for AI services
Experience designing for uncertainty, model confidence, and AI explainability
Strong user research skills including interviews, surveys, usability testing, and ethnographic studies
Experience with quantitative and qualitative research methodologies
Product strategy development including roadmap planning, feature prioritization, and backlog management
Ability to synthesize complex information and translate insights into actionable product requirements
Experience with agile methodologies and iterative design processes
Ability to build business cases and ROI models for product investments
Strong problem-solving skills with ability to balance innovation and execution
Strong storytelling and presentation skills for communicating design vision
Strong collaboration skills within and across immediate teams.
Ability to give and receive constructive design feedback
Awareness of industry trends, emerging technologies, and best practices in AI product design

Responsibilities

Product Strategy & Vision Support and help execute product vision and strategy for applied AI solutions within assigned teams or products.
Translate business objectives and user needs into compelling product roadmaps and design strategies
Apply and help refine product principles and user experience standards within the team.
Conduct market research, competitive analysis, and user research to inform product direction
Define product success metrics, KPIs, and measurement frameworks to track user adoption and satisfaction contribute to product positioning and support go-to-market strategies.
Design & Innovation Leadership Lead product design for assigned AI applications. including GenAI interfaces, conversational AI, and intelligent automation
Facilitate rapid ideation sessions, design sprints, and workshops to accelerate product development
Create high-fidelity prototypes, wireframes, and interactive mockups to communicate product vision
Design intuitive user interfaces and experiences for AI-powered tools, dashboards, and applications
Maintain and contribute to design systems, component libraries, and UI/UX patterns for AI products
Apply human-centered design principles and design thinking methodologies to solve complex problems support innovation and contribute to experimentation., A/B testing, and iterative design approaches
Framework & System Design Develop reusable product frameworks and design patterns that accelerate platform team productivity
Contribute to design systems, guidelines, templates, and best practices for AI product development
Contribute to product playbooks and frameworks for use cases
Apply service design frameworks for assigned AI solution delivery
Apply information architecture standards and data visualization principles within team scope
Contribute to interaction design patterns for AI/ML experiences
Develop accessibility standards and inclusive design guidelines for AI products
User Research & Insights Conduct user research to understand needs, behaviors, and pain points for AI product users
Conduct usability testing, user interviews, and feedback sessions to validate product designs
Create user personas, journey maps, and service blueprints for AI solutions
Analyze user behavior data and product analytics to drive design improvements
Synthesize research findings into actionable insights and design recommendations
Maintain feedback loops between users, product teams, and platform teams

Benefits

Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

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