IT Lead, Product Analyst- Commercial Content Management

Johnson & Johnson•Titusville, NJ

17h•Onsite

About The Position

Janssen Pharmaceuticals, Inc., a member of Johnson & Johnson's Family of Companies, is currently recruiting for an IT Lead, Product Analyst, with focus on Commercial Content Management review, approval and capabilities that enable secure storage, structured metadata tagging, efficient content retrieval, and compliant promotional content workflows. This position’s primary location will be Titusville, NJ and will require up to 10% travel, primarily in the NJ area. At the Janssen Pharmaceutical Companies of Johnson & Johnson, what matters most is helping people live full and healthy lives. We focus on treating, curing, and preventing some of the most devastating and complex diseases of our time. And we pursue the most promising science, wherever it might be found. Janssen Pharmaceuticals, Inc. provides medicines for an array of health concerns in several therapeutic areas. Please visit www.janssen.com/us for more information. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Growing with a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer. With a global mindset, the IT Lead will be responsible for leading and conducting business demand/process analysis and will contribute to shaping of agile user stories with well-defined acceptance criteria. Individuals in this role will work with regional business and technology product owners to deliver objective-based key results aligned to global and regional business objectives. This individual will be responsible for managing the regional demand vs global capacity and tracking KPIs and OKRs in accordance with a Product Management framework. Finally, this individual will be responsible for coordinating platform level innovations, automation and advancements within our Veeva Promo mats global review and approval system as well as our NA Regional Digital Asset Management (DAM) and Adobe Experience Manager (AEM Assets) system. An individual in this role is expected to collaborate with regional Product Owners: Understand user needs and translate them into detailed requirements for both Regional & Global Squads. Build use cases, write, manage, and clarify user stories, visualization, and process flows. Explain how requirements may be implemented from a functional standpoint and drive/improve user experience. Stay 2-3 sprints ahead of squad and ensure each feature has a clear definition of done; ensure each feature level deliverable is aligned to a definition of readiness to enter sprint. Communicate vision to developers and testers. May help write UAT scripts and participate in User Acceptance Testing as needed. Document confirmed business processes to serve as reference for development and IT support. Apply business process improvement methods for optimization. In partnership with the Product Owners (PO), maintain a deep understanding of the business objectives to ensure that the squad’s backlog priorities are aligned with business / Group needs. Manage regional & global platform level initiatives like access management automation, review AI and other platform level innovations. Track metrics and build reports to measure progress. Help manage dependencies with other squads, working closely with squad PO, peer PO’s and the Product Manager. Apply compliance requirements within scope of responsibility, ensures SDLC documentation; system configuration and compliance activities are up to date as required. Understand the Content Management ecosystem of IT systems that the business uses. Manage software lifecycle in configuration management system. Support and/or facilitate system demos via inspect and adapt workshops as needed. Stays up to date with current trends, best practices, and new technologies including the Veeva Promo mats & Adobe AEM/DAM roadmaps. Use analytics techniques for feature prioritization.

Requirements

BA/BS degree or equivalent experience.
5+ years of relevant experience.
Demonstrated experience in business analysis and project management delivering medium- and large-scale projects in hybrid cloud / managed service models from concept through delivery and operations.
Ability to effectively communicate across teams and stakeholders and to inspire trust in vision, strategic goals & aspirations.
Ability to think creatively about where business initiatives drive technology evolution and to break-down processes and reimagine enabling technology capabilities with stakeholders.
Experience with Agile methodology and strong understanding of the Software Development Lifecycle Management model and documentation.
Self-starter with strong teamwork abilities and abilities to shape/manage complexity is required.

Nice To Haves

Experience with pharmaceutical industry and deep understanding of regulatory requirements and its operating environment is preferred.
Experience implementing or supporting Commercial IT technologies in Copy Approval, Digital Asset Management, Digital Marketing & CRM solutions is preferred.
Working knowledge of technology products like Veeva Vault & Adobe AEM/DAM solutions will be highly regarded.
Working knowledge of Content Management Systems is preferred.
Capable of taking a “hands-on approach” to experiment and try things if needed.
Certifications in Business Analysis and/or Project and/or Product Management areas or relevant experience will be highly regarded.
Experience working with cross-regional/global IT and cross-functional teams is preferred.
Demonstrated ability to apply IT knowledge to solving business problems, excellent written and oral communication skills, excellent interpersonal skills, ability to motivate in a team-oriented, collaborative environment, exceptional service orientation, strong negotiating skills.

Responsibilities

Leading and conducting business demand/process analysis
Shaping of agile user stories with well-defined acceptance criteria
Managing the regional demand vs global capacity
Tracking KPIs and OKRs in accordance with a Product Management framework
Coordinating platform level innovations, automation and advancements within our Veeva Promo mats global review and approval system as well as our NA Regional Digital Asset Management (DAM) and Adobe Experience Manager (AEM Assets) system
Understand user needs and translate them into detailed requirements for both Regional & Global Squads
Build use cases, write, manage, and clarify user stories, visualization, and process flows
Explain how requirements may be implemented from a functional standpoint and drive/improve user experience
Stay 2-3 sprints ahead of squad and ensure each feature has a clear definition of done; ensure each feature level deliverable is aligned to a definition of readiness to enter sprint
Communicate vision to developers and testers
May help write UAT scripts and participate in User Acceptance Testing as needed
Document confirmed business processes to serve as reference for development and IT support
Apply business process improvement methods for optimization
Maintain a deep understanding of the business objectives to ensure that the squad’s backlog priorities are aligned with business / Group needs
Manage regional & global platform level initiatives like access management automation, review AI and other platform level innovations
Track metrics and build reports to measure progress
Help manage dependencies with other squads, working closely with squad PO, peer PO’s and the Product Manager
Apply compliance requirements within scope of responsibility, ensures SDLC documentation; system configuration and compliance activities are up to date as required
Understand the Content Management ecosystem of IT systems that the business uses
Manage software lifecycle in configuration management system
Support and/or facilitate system demos via inspect and adapt workshops as needed
Stays up to date with current trends, best practices, and new technologies including the Veeva Promo mats & Adobe AEM/DAM roadmaps
Use analytics techniques for feature prioritization

Benefits

medical
dental
vision
life insurance
short- and long-term disability
business accident insurance
group legal insurance
consolidated retirement plan (pension)
savings plan (401(k))
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Condolence Leave – 30 days for an immediate family member: 5 days for an extended family member
Caregiver Leave – 10 days
Volunteer Leave – 4 days
Military Spouse Time-Off – 80 hours