Product Management Lead

Ciklum

3d

About The Position

As a Product Management Lead for CX in the US, you will be a key driver of our market delivery and client success. This role combines deep "hands-on" product management with team leadership, requiring a professional who can oversee complex delivery cycles, support business development efforts, and manage day-to-day client relationships. The ideal candidate will have a consultancy background, a mastery of discovery and delivery frameworks, and experience navigating the US corporate landscape.

Requirements

• Proven experience as a Senior Product Manager or Lead Product Manager, ideally within a fast-paced environment.
• Strong consultancy background, with experience delivering client-facing projects (Big Four or specialized boutique experience preferred).
• Expert-level skills in product discovery, framing, and delivery, with a portfolio of successful launches.
• Strong interpersonal skills with the ability to manage stakeholder expectations at the VP and Director level.
• Experience working as a generalist across multiple domains, with the agility to pivot between industries (e.g., Healthcare to Banking).
• Practical experience integrating AI technologies into product features or workflows.

Nice To Haves

• Experience in managing a small portfolio of related products or workstreams.
• Active involvement in team growth, including interviewing and mentoring.
• Deep familiarity with Agile/Scrum methodologies and modern product management tools (Jira, Productboard, etc.).
• Domain experience in one of our core markets: Healthcare, Banking, FS, or Retail.

Responsibilities

• Support the commercial team in identifying and shaping new CX business opportunities by providing deep product expertise
• Act as the primary product point of contact for clients, ensuring their vision is translated into actionable roadmaps.
• Represent the company’s product excellence at industry events and contribute to thought leadership.
• Lead the end-to-end product lifecycle from discovery to launch, ensuring every solution meets both user needs and client business objectives.
• Manage and mentor multidisciplinary squads (Design, Engineering, Data) to deliver CX solutions.
• Work closely with our global engineering hubs to ensure seamless communication and delivery consistency across time zones.
• Initially run lead point on an exciting, large scale, transformative engagement on East Coast of US, in the Healthcare/Medicare space.
• Direct the tactical execution of CX initiatives, ensuring the team adheres to best-in-class product mgmt standards.
• Support the recruitment and onboarding of new local talent and provide day-to-day mentorship to junior and mid-level product managers.
• Track and report on product performance metrics and project KPIs to ensure delivery stays on course.
• Refine and implement product discovery toolkits and delivery artifacts to be used across the US team.
• Stay at the forefront of CX trends and AI applications to ensure our delivery remains innovative and competitive.

Benefits

• Strong community: Work alongside top professionals in a friendly, open-door environment
• Growth focus: Take on large-scale projects with a global impact and expand your expertise
• Tailored learning: Boost your skills with internal events (meetups, conferences, workshops), Udemy access, language courses, and company-paid certifications
• Endless opportunities: Explore diverse domains through internal mobility, finding the best fit to gain hands-on experience with cutting-edge technologies
• Care: Healthcare, Basic Life Insurance, Short and Long-term disability insurance according to the Company’s Benefit Plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed