IT Process Documentation Intern - Summer Intern
About The Position
Make a global impact—join Repligen. We’re united by a mission to inspire advances in bioprocessing as a preferred partner in the production of biologic drugs that improve human health worldwide. No matter your role or background, at Repligen, you will play a key part in shaping some of the most innovative and life-changing therapies in the world. We foster a culture of purpose, collaboration, and shared success—where every voice matters and every contribution drives progress. Join us! Repligen is seeking an IT Process Documentation Intern who will support the IT organization by capturing, mapping, and standardizing critical operational processes across multiple functions. The IT team currently relies heavily on tribal knowledge for many workflows, handoffs, and procedures which creates operational risk & inefficiencies. This internship focuses on documenting core processes to improve transparency, consistency, and long‑term operational maturity.
Requirements
- Currently enrolled in a Bachelor's Degree program.
- Proficiency in Microsoft Office (Visio, PowerPoint, Excel, Word)
- Interest in information technology, business processes, or operational improvement
- Strong written communication skills with the ability to clearly document technical or operational processes
- Analytical mindset with attention to detail and an interest in understanding how systems and teams work together
- Ability to collaborate with a variety of stakeholders and ask thoughtful clarifying questions
- Comfortable organizing information and translating complex workflows into clear, structured documentation
Nice To Haves
- Basic understanding of IT operations, enterprise systems, or IT service management concepts preferred
Responsibilities
- Partner with IT stakeholders to identify and document existing workflows, operational procedures, and handoffs across IT functions
- Create clear process flow maps and written work instructions that translate tribal knowledge into standardized documentation
- Analyze current processes to identify gaps, inefficiencies, or inconsistencies in execution
- Organize and maintain process documentation in a structured, accessible format for ongoing use and updates
- Support initiatives related to operational efficiency, internal controls, business continuity, and future automation or AI enablement
- Contribute to improved onboarding experiences by ensuring processes are well‑documented and easy to follow
Benefits
- We offer a wide range of benefits such as paid time off, health/dental/vision, retirement benefits and flexible spending accounts.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Intern
