IT Process Automation Analyst

Booz Allen Hamilton•Bremerton, WA

About The Position

IT Process Automation Analyst The Opportunity: When an IT organization has multiple moving parts in its processes, it can be difficult to critically examine them. To be more efficient and effective, it needs a Process Automation Specialist to learn its business and mission end-to-end and provide ways to change for the better. That’s why we need you, an experienced IT Process Automation Specialist who knows how to analyze every aspect of your customers’ operations and support them with automation tools to streamline and improve their processes. As an IT Process Automation Specialist on our team, you’ll harness your strong analytical problem-solving abilities and proficiency with automation tools to help drive impactful, enterprise-wide changes. In this role, you'll analyze your client's current operating environment and identify areas to streamline, automate, and improve IT operations and business processes. As a member of the Process Improvement team, you'll facilitate discussions with leadership and various functional IT experts and support staff to help identify current frustrations and refine your client's definition of success. You'll collaborate as a trusted advisor as you define and translate business needs into clear specifications, future-state process designs, and functional expectations. You'll design data collection plans for quantitative and qualitative data and communicate your research and illustrative analysis. Using lean six sigma, business process reengineering, design thinking, and other continuous process improvement frameworks, you'll conduct root cause analysis, develop fishbone diagrams, trend analysis reports, and project plans. You'll help manage projects of varying size and complexity as you design, test, and implement creative automated solutions that reduce errors and manual work. You'll help establish understanding and agreement from key stakeholders, create process documentation, and educate staff on how to use new automated solutions and features. This is your chance to apply your technical expertise and gain experience in IT operations while deepening your process improvement and project management skills. Work with us as we help the Navy evolve. Join us. The world can’t wait.

Requirements

3+ years of experience in process analysis and improvement
3+ years of experience automating processes using tools such as Power Automate, Power BI, or UiPath
3+ years of experience with data analysis, interpretation, presentation, and development of dashboards using tools such as Excel or Tableau
Ability to be highly organized and detail-oriented, and adapt to changing priorities while managing multiple tasks
Secret clearance
HS diploma or GED
CompTIA Security+ Certification

Nice To Haves

Experience integrating automation solutions with enterprise systems or cloud services such as Microsoft 365 and ServiceNow
Bachelor's degree in Computer Science
Lean Six Sigma Certification

Responsibilities

Analyze client's current operating environment and identify areas to streamline, automate, and improve IT operations and business processes.
Facilitate discussions with leadership and various functional IT experts and support staff to help identify current frustrations and refine your client's definition of success.
Define and translate business needs into clear specifications, future-state process designs, and functional expectations.
Design data collection plans for quantitative and qualitative data and communicate your research and illustrative analysis.
Conduct root cause analysis, develop fishbone diagrams, trend analysis reports, and project plans.
Help manage projects of varying size and complexity as you design, test, and implement creative automated solutions that reduce errors and manual work.
Establish understanding and agreement from key stakeholders, create process documentation, and educate staff on how to use new automated solutions and features.