IT Platform Support Specialist

Nexstar • Minneapolis, MN

11d • $59,000 - $73,000

About The Position

This role is a combination of IT help support, IT team support and coordination, application support and direct education, and educational content development.

Requirements

• 2+ years of experience in a technical support role
• 1+ years of experience in educational content development and design
• Working knowledge of office productivity applications such as Microsoft Office, SharePoint
• Knowledge of an array of web-based applications, their usage, and administration
• Strong interpersonal communication and relationship-building skills

Responsibilities

• Serve as the first point of contact for incoming IT requests
• Serve as the first point of contact for incoming technical needs of members
• Serve as the overall Jira administrator: maintaining and updating workflows to serve the needs of the team, keeping abreast of new capabilities within Jira and opportunities to streamline our current workflows
• Serve as Jira tasks coordinator and triage
• Provision accounts within technical platforms for new staff/members
• Walk staff and membership through our web-based applications and assist as necessary
• Support staff when they have issues within technical platforms
• Work with the development team to create and keep up-to-date manuals and tutorials of our proprietary software.
• Engage staff in education around technical topics – cyber security, usage of 3rd party and internal software, new feature release, tours of websites and software
• Maintain our organization-wide quarterly cyber security training and testing
• Manage daily responsibilities autonomously while upholding established expectations and standards

Benefits

• Base salary with performance bonus potential.
• Competitive benefits package that includes 100% paid health, dental, vision, basic life insurance, and disability coverage.
• 401(k) safe harbor plan with a 3% company contribution.
• Generous PTO plan.
• Home service reimbursement.
• Gym Membership and cell phone reimbursement.
• Paid community service day.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees