IT Org Transformation Specialist

TX-HHSC-DSHS-DFPS • Austin, TX

21d • Onsite

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Org Transformation Specialist position within Information Technology (IT). The position is in the Organizational Maturity section within the Executive Operations division and performs advanced (senior-level) consultative and technical work. IT is driven by its mission to help HHS serve Texans by providing innovative technology solutions securely, efficiently, and effectively.

Under the guidance of the Manager of Organizational Maturity Director, the Org Transformation Specialist will focus on the people side of change. This role’s primary responsibility is creating and implementing change management strategies and plans that maximize employee adoption and minimize resistance for key transformation initiatives – including changes to business processes, systems and technology, job roles, and organization structures. The Org Transformation Specialist will work closely with IT Engagement and Organizational Maturity team members on a variety of projects.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Selected candidate must work onsite from an HHS office located in Austin, Texas designated by the hiring manager.

Requirements

• Knowledge of how people go through a change and the change process
• Knowledge of project management approaches, tools and phases of the project lifecycle
• Knowledge of facilitation techniques effective with adult learners, or ability to quickly gain this knowledge
• Skilled with excellent communication skills (both oral and written) with people with diverse backgrounds at all levels of the organization.
• Skill in interpersonal relationships, including the ability to work with others under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with diverse backgrounds at all levels of the organization.
• Skill in monitoring and assessing situations and determining appropriate responses.
• Skill in continuous process improvement.
• Skill in creating, deploying and interpreting results from survey software
• Skill in being organized with a natural inclination for planning strategy and tactics
• Skill in developing presentations and talking points to communicate strategies and plans
• Skill in problem solving and root cause identification
• Skill in being a team player and able to work collaboratively with and through others
• Ability to assist in evaluating, developing, and revising staff engagement plans.
• Ability to operate basic office equipment and audio/visual equipment and to use Windows based programs such as Word, Excel, PowerPoint, Outlook, etc.
• Ability to work both within a team environment and independently.
• Ability to demonstrate good judgment and serve as a model for others in demonstrating the mission, vision, and values of IT.
• Ability to convey a welcoming and inclusive work environment.
• Ability to gather, organize, and analyze data and enter information into surveying, or skill development software/systems.
• Ability to apply active listening skills
• Ability to influence others and move toward a common vision or goal
• Ability to be flexible and adaptable; able to work in ambiguous situations
• Ability to be resilient and tenacious with a propensity to persevere
• Ability to apply a forward-looking holistic approach
• Ability to work effectively at all levels in an organization
• Ability to respond to requests with a sense of urgency, accountability, integrity and speed
• Graduation from an accredited four-year college or university with major course work in change management, organizational development, employee development or related field required. In lieu of degree, experience and advanced skill (minimum three years of work experience) in change management, employee development, and/or internal communications may be subsituted.

Nice To Haves

• Minimum three (3) years of experience in conducting trainings, meetings, or workshops preferred.
• Minimum two (2) years of experience in creating messages to a variety of audiences preferred.
• Minimum one (1) year experience in creating and analyzing surveys preferred.
• Experience in establishing and cultivating effective interpersonal relationships preferred.
• Experience and knowledge working with Automation and/or AI Tools and/or comfort and willingness to learn and utilize AI and Automation tools preferred.

Responsibilities

• Act as a coach for senior leaders and executives in helping them fulfill the role of change sponsor
• Provide support and coaching to front-line managers and supervisors as they help their direct reports through transitions
• Support project teams in integrating change management activities into their project plans
• Manage a Change Network of individuals across the organization to accelerate positive change adoption
• Assist team members with Organizational Development and Employee Engagement activities and forums.
• Help spearhead our Org Transformation and Employee Engagement/Development Initiatives for Upskilling IT staff to become the ideal workforce of the future.
• Oversees the performance and creation of a holistic people-based change management and employee development/engagement strategies based on: strategic goals, program/project scope, potential change impact and key stakeholders (15%)
• Acts as a liaison with internal areas/departments to create holistic change management and employee development/engagement deliverables for communications plans, coaching plans, training and development plans, resistance management plans, strategic plans, etc. (15%)
• Supports and facilitates communication, engagement, and development efforts as needed (15%)
• Creates and oversees a network of change agents across the organization to coordinate, improve and stimulate support for major initiatives and strategic plans (15%)
• Analyzes trends to identify potential risks, determine anticipated points of resistance, performance gaps and resolves through specific corrective and preventative action plans (10%)
• Conducts readiness assessments, evaluates results and presents findings in a clear and logical manner (10%)
• Provides ongoing coaching to managers on the principles of change management; globally and on a project-by-project basis (10%)
• Defines and measures success metrics and monitor change progress (5%)
• Performs related work as assigned (5%)

Benefits

• Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees