IT Ops Engineer

Pelago•New York, NY

4h•$105,000 - $115,000•Hybrid

About The Position

We’re hiring an IT Operations Engineer to own and elevate the employee technology experience at Pelago. You’ll ensure our team is productive, secure, and well-supported by managing the systems, devices, and processes that power day-to-day operations. This is a hands-on role spanning IT support, device management, SaaS administration, identity and access management, and security operations. You’ll resolve technical issues, administer core platforms, support onboarding and offboarding, and help maintain our security and compliance posture in a regulated healthcare environment. As we grow, you’ll play a key role in scaling IT operations: proactively identifying friction, improving workflows, and automating where possible to create a seamless employee experience. This is a hybrid role with a high-collaboration rhythm (3 days/week in our NYC office).

Requirements

3-5 years of experience in IT operations, systems administration, or corporate IT engineering in a fast-paced technology company
Strong experience with MDM platforms (Jamf, Intune, Kandji, or similar) for managing macOS and Windows device fleets
Deep familiarity with identity and access management, particularly Okta or similar SSO/MFA platforms, including provisioning, deprovisioning, and access reviews
Proven ability to manage and administer SaaS platforms at scale (Google Workspace, Slack, Zoom, Atlassian, etc.)
Solid understanding of endpoint security, patching strategies, and compliance frameworks (HIPAA, SOC 2) in a regulated environment
Excellent troubleshooting skills with a customer-service mindset: you treat every employee interaction as an opportunity to build trust and reduce friction
Experience building IT documentation, runbooks, and self-service knowledge bases that reduce ticket volume over time
Strong judgment in prioritizing and escalating issues: you know when to fix it yourself and when to loop in the right people

Responsibilities

Own 1st and 2nd line IT support end-to-end: triage, diagnose, and resolve employee technology issues across hardware, software, and networking with speed and empathy
Manage device lifecycle and MDM: configure, deploy, and maintain endpoint devices using MDM platforms (Jamf, Intune, or similar), ensuring consistent security policies and a smooth employee experience from day one
Administer enterprise SaaS platforms: manage identity, access, and configuration across tools like Okta, Google Workspace, Slack, Zoom, and other business-critical applications
Drive employee onboarding and offboarding: ensure new hires are productive from their first day and departing employees are securely offboarded, with all access revoked and equipment recovered
Maintain security and compliance standards: enforce endpoint security policies, manage patching and updates, support audit requirements, and uphold HIPAA and SOC 2 controls relevant to IT operations
Build and improve IT processes: document runbooks, create self-service resources, and identify opportunities to automate repetitive tasks so the team scales efficiently
Support office IT infrastructure: maintain networking, AV equipment, and conference room technology in our NYC office to support a seamless hybrid work environment
Partner cross-functionally: work with Engineering, Security, HR, and Finance teams to align IT operations with broader company needs and growth plans

Benefits

Generous and meaningful equity package
Full Medical, Dental, & Vision coverage
401k Plan
Unlimited PTO Policy, 10 paid holidays, & company wide “Me Time” Days
Paid maternity, paternity & new parent leave
Flexible working environment
Annual Learning and Development stipend to support continued learning and career development
Wellness Reimbursement Program
Access to Reproductive & Family Planning Care
Substance Use Support for employees and family members