IT Operations Technician

Lagoon Park•Farmington, UT

57d•Onsite

About The Position

The IT Operations Technician supports Lagoon's technology systems and infrastructure in accordance with Company policies and procedures. This position is responsible for assisting with daily IT operations, monitoring systems, and providing technical support to ensure reliable and secure technology performance throughout the Park. The role works collaboratively with other team members to maintain the systems that keep Lagoon's operations running smoothly and efficiently for both employees and guests.

Requirements

Must be at least 18 years of age
Associate's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
Minimum of two (2) years of experience in IT support or systems operations.
Proficiency with Windows and macOS environments.
Knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, and VPN.
Strong troubleshooting, problem-solving, and analytical skills.
Excellent communication and documentation abilities.
Availability to work varied schedules including weekends, evenings, and holidays as required, especially during Lagoon's operating season.

Nice To Haves

Professional certifications such as CompTIA A+, Network+, or Microsoft MCSA.
Experience with virtualization platforms (VMware, Hyper-V) and cloud services (Azure, AWS).
Familiarity with scripting or automation tools (PowerShell, Bash, Python).
Exposure to ITIL practices and ticketing systems such as Jira or ServiceNow.

Responsibilities

Monitor, maintain, and support Lagoon's core IT systems, servers, and network infrastructure.
Provide technical support for computer hardware, software, printers, and peripheral devices.
Install, configure, and troubleshoot operating systems, enterprise applications, and network connections.
Manage user accounts, permissions, and access controls within Active Directory and related systems.
Assist with deployment, configuration, and maintenance of cloud environments (Microsoft 365, Azure, AWS).
Support cybersecurity measures, including endpoint protection, patch management, and incident response.
Maintain accurate documentation of procedures, incidents, and system changes.
Collaborate with vendors, contractors, and other departments to resolve technical issues and support technology projects.
Assist in maintaining communication systems including telephony, cabling, cameras, and alarm systems.
Participate in after-hours or on-call rotation to provide support for critical systems or emergencies.