IT Operations Systems Technician - Brewster (39730)

BIG GEYSER INC•New York, NY

39d•Onsite

About The Position

The IT Systems Administrator will support computer systems throughout the organization. The candidate will diagnose the root cause of issues and perform steps necessary to troubleshoot and resolve them in an efficient manner. This position will focus on supporting the organization’s back-office personnel and fleet of 500+ mobile users with their technological needs.

Requirements

Minimum of 3-5 years hands on experience administering:
Windows OS & Applications
Office 365, Microsoft Teams, and SharePoint
Azure, Active Directory, and Exchange
iOS, and Android Platforms
Mobile Device Management (MDM)
Printers / Copiers
VOIP Telephone Systems
Hardware Setup / Provisioning
Self-motivated with the ability to work independently and as a team player
Excellent analytical, critical thinking, and problem-solving skills with great attention to detail and a methodical work style
Great verbal communication skills including the ability to explain technical concepts
Strong organizational skills, highly structured, and ability to meet deadlines
Strong written communication skills with the ability to document accurately and thoroughly
Great interpersonal and customer service skills
Associate Degree in Computer Science, or equivalent work experience
Can lift at least 40 lbs.
Operational improvement experience and focus
Understanding of inventory controls
Wi-Fi platforms and access point deployments

Nice To Haves

ERP or Warehouse Management Systems are a plus.
Warehousing and Logistics experience is a plus.
Working knowledge of accounting and finance is a plus.
Knowledge of beverage distribution or food distribution is a plus.

Responsibilities

Assist end users with a wide range of questions, problems and requests with their computer and mobile needs
Address basic user configuration for PC equipment & accessories, mobile devices, and printers
Diagnose and troubleshoot problems with computer systems, including hardware and software, email, network, smartphone, tablets, and other peripheral equipment
Monitor and track incidents in support of the problem management process, recognize high priority tickets and act within the expected response time, document all troubleshooting procedures and processes
Successfully understand and help users resolve issues working in our ERP system.
Support, and troubleshoot the Mobile Device Management solution presently in place, distribute enterprise applications for devices, and deploy security and device management policies
Collaborate with Departments for onboarding and offboarding, deployment of end user equipment, and effectively communicate with all levels of internal management
Assist with the procurement and disposal of computers, devices, printers, and other peripheral equipment, while maintaining an accurate hardware and software inventory
Assist the Director of IT and team members with maintenance and upkeep of entire network
Create and implement new procedures and forms as needed to assist in improving IT operations.