IT Operations Specialist

sweetgreen•Los Angeles, CA

15h

About The Position

sweetgreen is on a mission to build healthier communities by connecting people to real food. We passionately believe that real food should be convenient and accessible to everyone. Every day in each sweetgreen, our team members make food from scratch, using fresh ingredients and produce delivered that morning. And in our local communities, we're committed to leaving people better than we found them. We're in the business of feeding people, and we're out to change what that means. Our teams are our most valuable ingredient - the heart of our company, the face of our brand, and what truly makes the sweetgreen experience special and unique. The IT Operations Specialist will serve as the steward of our core Identity and Access applications and custodian of our corporate office equipment and hardware — helping our corporate environments remain secure, reliable, and high-performing as we continue to shape the future of food. This role sits within the Platform Operations team under Foundational Technology and reports to the Sr Manager, Platform Operations.

Requirements

2+ years of experience in IT operations, systems administration, or a related technical support role
Deep experience in Microsoft Entra ID for User Identity and Access management; relevant certifications preferred
Certification in Google Workspace Administrator Fundamentals or comprehensive working knowledge of Google Workspace
Working knowledge of Microsoft O365 administration
Strong ability to automate and scale solutions using scripting languages such as Bash, Python, or PowerShell
Working knowledge of REST APIs and workflow automation platforms like Workato
Experience managing and administering Windows and Mac laptops and corporate devices
Familiarity with ITIL service management practices
Project management and documentation experience using Atlassian Jira & Confluence
Ability to write clear Standard Operating Procedures (SOPs) and Knowledge Base articles

Nice To Haves

A methodical operator who documents as they go and builds repeatable processes others can follow
A root-cause thinker who balances urgency with long-term fixes — you resolve the incident, then make sure it doesn't happen again
A clear communicator who works effectively across both technical and non-technical audiences
A collaborative teammate who is kind, accountable, and supportive — someone others rely on
A curious learner who experiments with AI/LLM capabilities to enhance and execute core responsibilities
A steady professional who prefers organized, proactive work over constant crisis management

Responsibilities

Manage and coordinate User Identity & Access management across our SaaS applications using Microsoft Entra ID
Onboard applications into SSO and manage dynamic group rules
Create, develop, and implement a schedule for continuous patch management for corporate devices
Administer corporate Windows and Mac laptops, Google Meet/Chrome meeting room devices, and other relevant corporate hardware
Administer legal holds and the necessary documentation retention process
Automate manual processes wherever possible through scripting (e.g., Ansible, PowerShell, Terraform)
Conduct tech onboarding sessions for new corporate joiners
Partner with other engineering teams to maintain infrastructure as code (IaC) standards, ensuring consistent, automated, and secure deployment of IT and identity services

Benefits

Highly competitive pay + bonus plan
Three different medical plans to suit your and your family's needs
Dental and Vision insurance
Flexible PTO plan
401k program
Employee HSA and FSA
Complimentary greens
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
To live the sweetlife and celebrate your passion + purpose
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
Free sweetgreen swag