IT Operations Specialist II
About The Position
As an IT Operations Specialist II (P3) , you will provide essential onsite IT support to employees and assist with daily IT operations at our corporate office. This role is fully onsite, 5 days a week, and ensures that employees have a smooth and reliable technology experience. You will help maintain IT systems, support conference room technology, and provide hands-on assistance for devices and user requests. This role reports to the IT Operations Manager and works closely with the IT Service Desk, IT Operations Support team, and the Places & Office team.
Requirements
- 1–2 years of IT support or helpdesk experience in a corporate environment.
- Strong troubleshooting skills for common hardware, software, and connectivity issues.
- Familiarity with video conferencing platforms (Zoom, Google Meet).
- Knowledge of IT asset management practices.
- Excellent communication and customer service skills.
- Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
Nice To Haves
- Experience with IT ticketing systems (e.g., Jira Service Management).
- Familiarity with device management tools such as JAMF or Intune.
- Basic understanding of IT security best practices.
- Certifications such as CompTIA A+, ITIL 4 Foundation, or Microsoft 365 Fundamentals.
Responsibilities
- Act as the onsite IT support resource, responding to employee requests and incidents.
- Ensure conference rooms, IT systems, and shared office equipment are functioning properly.
- Assist with IT asset management, including device provisioning, check-in/check-out, and tracking.
- Partner with IT and Security teams to follow access control and compliance policies.
- Provide setup and basic troubleshooting for conference room AV technology and video conferencing platforms (Zoom, Google Meet).
- Assist with small to mid-sized corporate meetings and events, including setup and technical support.
- Escalate complex AV or event issues to senior specialists or vendors as needed.
- Provide in-person support for hardware, software, and network connectivity issues.
- Help employees with device setup, account access, and secure remote connectivity.
- Deliver professional, customer-focused service when working with employees at all levels.
Benefits
- Cloudflare offers a complete package of benefits and programs to support you and your family.
- Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!
- The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.
- Health & Welfare Benefits
- Medical/Rx Insurance
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Commuter Spending Accounts
- Fertility & Family Forming Benefits
- On-demand mental health support and Employee Assistance Program
- Global Travel Medical Insurance
- Financial Benefits
- Short and Long Term Disability Insurance
- Life & Accident Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Participation Plan
- Time Off
- Flexible paid time off covering vacation and sick leave
- Leave programs, including parental, pregnancy health, medical, and bereavement leave
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
