IT Operations Project Manager

Loenbro•Gilbert, AZ

3h•Hybrid

About The Position

Reporting to the Sr. Director, IT Operations, the IT Operations Project Manager is responsible for the planning, execution, and oversight of infrastructure and operations projects across Loenbro. This role bridges strategic IT direction and tactical delivery, ensuring that infrastructure initiatives are completed on time, within scope, and aligned to organizational priorities. The Project Manager owns portfolio visibility, resource planning, stakeholder communication, and risk management for the infrastructure and operations domain. This role is critical in supporting Loenbro's growth trajectory and ensuring that IT infrastructure scales reliably with the business.

Requirements

Bachelor's degree in Computer Science, Business Administration, or related discipline; equivalent experience may be considered.
Minimum 5 years of IT project management experience in an enterprise or mid-market environment, with at least 3 years managing infrastructure projects.
Demonstrated experience with project planning, scheduling, budgeting, and portfolio management tools and methodologies.
Technical foundation in IT infrastructure domains such as cloud platforms (Azure preferred), virtualization, storage, backup/DR, networking, or data center operations.
Proven ability to manage complex cross-functional projects with multiple stakeholders, vendors, and dependencies.
PMP (Project Management Professional) or equivalent certification (PRINCE2, Agile, etc.).

Nice To Haves

Portfolio management experience at the infrastructure or operations level.
Experience with Azure infrastructure projects, cloud migration, or M&A integration activities.
Familiarity with ITIL and IT service management frameworks.
Experience managing projects in construction, industrial services, or field operations environments.
Working knowledge of networking, firewalls, WAN, and connectivity solutions (Starlink, cellular backup, etc.).
Experience with project and portfolio management tools such as Microsoft Project, Smartsheet, Monday.com, or Asana.

Responsibilities

Maintain a current portfolio of infrastructure and operations projects; track status, scope, schedule, and budget across all active initiatives.
Maintain portfolio dashboards and status reports to the Sr. Director, IT Operations and IT leadership.
Identify project dependencies, resource conflicts, and risks at the portfolio level; escalate bottlenecks and recommend prioritization adjustments.
Partner with Finance to track project budgets, burn rates, and forecasted costs; ensure accurate financial forecasting.
Support capacity planning discussions with infrastructure teams; align project schedules to available resources.
Lead the planning and delivery of assigned infrastructure projects (cloud migration, virtualization, storage, backup/DR, network upgrades, M&A integration activities, etc.).
Develop detailed project plans including scope statements, work breakdown structures (WBS), schedules, resource allocation, and risk registers.
Coordinate with Infrastructure Engineer, Systems Administrator, Network Administrator, and field operations on technical execution and dependencies.
Manage project scheduling, milestone tracking, and change control; ensure adherence to approved baselines and process gates.
Track and report on project KPIs including schedule variance, budget variance, quality metrics, and risk status.
Conduct post-implementation reviews (PIRs) and lessons-learned sessions; document improvements for future projects.
Develop and execute comprehensive communications plans for infrastructure projects; tailor messaging to technical teams, business stakeholders, and end users.
Own change management and cutover communications for significant infrastructure changes (data center moves, cloud migrations, system upgrades).
Coordinate readiness assessments, training, and go-live support with infrastructure and field operations teams.
Build and maintain stakeholder engagement throughout project lifecycles; manage expectations and resolve conflicts proactively.
Identify, assess, and continuously monitor project risks; develop/execute mitigation strategies.
Escalate critical issues and risks to the leadership team in a timely manner; facilitate resolution.
Lead triage sessions for issues that impact project schedule or scope; drive resolution using a structured problem-solving approach.
Coordinate with vendors, system integrators, and contractors on complex infrastructure projects.
Manage vendor SOWs, deliverables, timelines, and SLAs; ensure accountability for contracted work.
Facilitate communication between Loenbro teams and vendors; escalate issues to vendor management and Finance as needed.