IT Operations Manager
About The Position
The IT Operations Manager is a hands-on, tactical technology leader responsible for the day-to-day operation, reliability, and security of enterprise technology across 23 brands. This role owns operational execution across Microsoft 365, identity, endpoints, networking, applications, and infrastructure, while also serving as the primary on-site IT leader for the Branch Service Center (BSC). The focus of this role is operational excellence—ensuring technology works, scales, and supports the business. The ideal candidate is comfortable switching between strategy and execution, partnering closely with Integrations, Marketing, Call Center, and other technology teams, while maintaining a “nothing is too small” hands-on mindset.
Requirements
- 7+ years of hands-on IT operations experience
- Strong experience with Microsoft 365 as an operational platform
- Experience with Entra ID, Intune, and endpoint management
- Working knowledge of Cisco Meraki networking
- Experience managing MSPs and vendors
- Experience supporting M&A integrations
- Comfortable in a hands-on, operational role
Nice To Haves
- Experience in multi-brand or PE-backed environments
- Familiarity with call center and frontline workforce technology
- Strong documentation and process-building skills
Responsibilities
- Own and execute daily IT operations across all brands
- Ensure stability and performance of Microsoft 365, Entra ID, endpoints (including Intune), Cisco Meraki networking, and core applications
- Serve as primary operational owner of Microsoft 365
- Oversee endpoint lifecycle management
- Enforce security best practices across identity, endpoint, and network layers
- Partner with Integrations, Marketing, and Call Center technology teams
- Manage MSPs and technology vendors
- Execute hands-on IT integration during M&A
- Provide on-site IT leadership and escalation support for the Branch Service Center
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
