IT Operations Manager

Crown Bioscience • Kannapolis, NC

22h

About The Position

Lead and build a U.S.-based IT organization supporting the San Diego and North Carolina sites, ensuring robust data security, privacy compliance, and regulatory alignment. Oversee enterprise IT infrastructure, cloud platforms (AWS/Azure), NGS systems, laboratory technology support, data management, and cybersecurity governance. Establish and maintain clear operational and administrative separation between U.S./EU and China IT environments to safeguard data integrity and compliance.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field required
• 7+ years of progressive experience in IT operations management
• 3+ years of hands-on experience managing cloud environments (AWS and/or Azure)
• 1+ year of people leadership experience, including team development and oversight
• Experience operating within regulated industries and U.S. government compliance frameworks (e.g., EO 14117, FedRAMP, or similar)
• Cloud: AWS (EC2, S3, RDS, Lambda, IAM), Azure (VMs, Storage, AD)
• Systems: Windows Server, Linux (RHEL/Ubuntu), VMware/Hyper-V
• Network & Security: Firewalls, VPN, IAM, Active Directory, MFA, SIEM
• Scripting: PowerShell, Python, Bash
• Tools: ITSM (ServiceNow/JIRA), monitoring (CloudWatch/Azure Monitor)
• Specialized: NGS infrastructure, LIMS, bioinformatics, compliance (HIPAA, SOC2, ISO27001)
• 10-20% travel between sites; on-call availability (24/7)
• Strong communication skills; ability to explain technical concepts to non-technical stakeholders
• This position requires U.S. Citizenship or U.S. Permanent Residency (Green Card) due to compliance with Executive Order 14117 and applicable U.S. government data security regulations.

Responsibilities

• IT Operations & Infrastructure • Oversee daily IT operations for San Diego and North Carolina sites including user support, incident management, and service delivery
• Manage cloud infrastructure: AWS (EC2, S3, RDS, Lambda, IAM) and Azure (VMs, Storage, AD, Monitor)
• Maintain on-premises data center, NGS infrastructure, bioinformatics systems, servers, storage, and network equipment
• Support laboratory equipment connectivity, scientific software, and instrument data management Data Management & Security
• Implement data backup, recovery, encryption, and access controls; maintain retention policies
• Ensure EO14117 compliance: IAM policies, privileged access management, China/US separation, network segmentation
• Conduct security assessments, maintain audit readiness, and respond to incidents Team & Budget Management
• Build and manage US IT team; provide mentorship and performance management
• Manage vendor relationships, contracts, and IT operations budget

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level